Please turn on javascript in your browser to play chess.
Help Forum

Help Forum

  1. Subscriber Steve45
    Garry Kasparov
    21 Nov '13 02:09
    Hi everyone,

    Ive recently noticed that our clan stats at the English Clan are not being updated after challenges have been completed. Is this a problem with other clans, and if it is, does anyone know why this might be.

    Thanks

    Steve
  2. Subscriber venda
    Dave
    21 Nov '13 20:29
    Originally posted by steve45
    Hi everyone,

    Ive recently noticed that our clan stats at the English Clan are not being updated after challenges have been completed. Is this a problem with other clans, and if it is, does anyone know why this might be.

    Thanks

    Steve
    The Yorkshire Laikers have just completed a few challenges and all are stats have updated ok
  3. Subscriber Steve45
    Garry Kasparov
    21 Nov '13 21:20
    Originally posted by venda
    The Yorkshire Laikers have just completed a few challenges and all are stats have updated ok
    Thanks for the feedback Dave.
  4. Subscriber Steve45
    Garry Kasparov
    05 Dec '13 21:36
    Originally posted by steve45
    Hi everyone,

    Ive recently noticed that our clan stats at the English Clan are not being updated after challenges have been completed. Is this a problem with other clans, and if it is, does anyone know why this might be.

    Thanks

    Steve
    Hi Russ,

    I have sent feedback on this subject a few days ago, but so far no reply. At the English Clan, our stats have not been updated for a good few months, and we have completed quite a few challenges. Could you look into this for us.

    Thanks

    Steve
  5. Subscriber Russ
    RHP Code Monkey
    07 Dec '13 13:12
    Sorry for the delay investigating this (busy period right now).

    I have now fixed an issue which prevented this job completing.

    Hopefully all is functioning as it once was prior to the update.
  6. Subscriber Steve45
    Garry Kasparov
    07 Dec '13 14:40
    Originally posted by Russ
    Sorry for the delay investigating this (busy period right now).

    I have now fixed an issue which prevented this job completing.

    Hopefully all is functioning as it once was prior to the update.
    Thanks Russ,

    Much appreciated.

    Steve.