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Help Forum

Help Forum

  1. 25 May '15 17:44
    Hi,

    Since yesterday i don't receive move notification by mail anymore.
    Never had any problems with it, and till yesterday always worked fine...

    More people having this issue?
  2. 25 May '15 19:39
    I have the same issues. Contacted Geek Squad and they couldn't figure out the problem.
  3. 25 May '15 20:16
    Yes, same here. I changed to an alternative email address, thinking my original one was treating notifications as spam. But no luck, still no notifications.
  4. 25 May '15 20:30
    Since more people appear to have this, let's hope it can be fixed soon.

    I did send feedback to Russ about this issue too, so i guess we have to wait and see...

    Without email notifications, and needed to log in and check for games is another experience...
  5. 25 May '15 20:57
    Anyone with an Android mobile/cellphone can download the RHP notification widget which works a treat! I can't remember the last time I received a move reminder email, then again I move frequently anyway.

    FW
  6. 25 May '15 21:11
    Originally posted by FlyingWolf
    Anyone with an Android mobile/cellphone can download the RHP notification widget which works a treat! I can't remember the last time I received a move reminder email, then again I move frequently anyway.

    FW
    I use iphone, but for android users is a good tip untill this is solved!

    Cheers!

    BTW: why is there no iphone app overhere?
  7. 26 May '15 06:37
    Yes this stopped for me too a couple of days ago. I used to go to setting and turn on notifications again but I can not find where this has gone too. The Help FAQ still describe the old interface so needs updating.
  8. 26 May '15 06:53
    Originally posted by DaveMills
    Yes this stopped for me too a couple of days ago. I used to go to setting and turn on notifications again but I can not find where this has gone too. The Help FAQ still describe the old interface so needs updating.
    I have already tried to turn notifications on again, but this did not work either...

    Settings you can find by clicking in the right top corner on the "down" arrow next to the picture. If you do so a menu will open and then you click my settings > notification settings.
  9. 26 May '15 08:55
    Me too. I thought I was going bonkers!
  10. Standard member ray george
    ray george
    26 May '15 08:59
    The same is happening to me too,is it a glitch which will be fixed?
  11. Subscriber Russ
    RHP Code Monkey
    26 May '15 11:36 / 1 edit
    Updates here :
    Thread 164288
  12. 26 May '15 12:31
    Thanks for the setting location.

    All my missing notification have just come in at the same time.
  13. Subscriber Russ
    RHP Code Monkey
    26 May '15 12:47
    Originally posted by DaveMills
    Thanks for the setting location.

    All my missing notification have just come in at the same time.
    Yes, all email queues are clearing now.

    As they have backed up, they can be out of sequence. You may receive a notification for a game you have since decided to move in.
  14. 26 May '15 12:49
    Originally posted by DaveMills
    Thanks for the setting location.

    All my missing notification have just come in at the same time.
    Your welcome!

    I guess the issue with the mail queue has been solved.
    I received the missed notifications...and the new notifications too!
  15. Standard member ray george
    ray george
    26 May '15 21:46
    all OK now, thanks