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Help Forum

  1. 17 Jul '13 05:22
    but there is no game play?
  2. Subscriber Ponderable
    chemist
    17 Jul '13 12:24
    you have 19 games in Progress and all of them are shown if I click on your active games list.

    What happens if you click the green banner (it should lead you to the game where it is your turn)?
  3. 17 Jul '13 14:06
    Originally posted by Ponderable
    you have 19 games in Progress and all of them are shown if I click on your active games list.

    What happens if you click the green banner (it should lead you to the game where it is your turn)?
    still there are no games waiting .game but thegame waiting light still reads green saying theres agame but no game and no tech feedback after 8 sent messages why should I pay for this sight if no help from red hot pawn maybe another sight might want my money!
  4. Subscriber Kewpie
    chess dummy
    17 Jul '13 23:04
    Since your profile says "last moved 24 minutes ago" I assume that you've figured out your problem and no longer have anything to complain about. If this is not so, please post again, giving enough useful information to enable responses.
  5. 21 Jul '13 02:14
    sorry kewpie for complaints but still same problem and no responce from send feedback this is a help forum maybe you could notify someone that would help . or Ill have to live with problem till contract is up they all ready have my money. Love chess site but service sucks!
  6. Subscriber Kewpie
    chess dummy
    21 Jul '13 02:21
    I'll send you a PM.
  7. 21 Jul '13 03:02
    thanks for trying to help! maybe you could send a feedback message for me explaining my pc and cell phone glitch ( once I complete all games)
    1 game waiting in green will be on. If I have 1 game to play then it reads 2 games waiting and etc. thanks for the send feedback call Ill be looking for sever responce
  8. Subscriber Kewpie
    chess dummy
    21 Jul '13 03:08 / 3 edits
    Originally posted by larry newell
    thanks for trying to help! maybe you could send a feedback message for me explaining my pc and cell phone glitch ( once I complete all games)
    1 game waiting in green will be on. If I have 1 game to play then it reads 2 games waiting and etc. thanks for the send feedback call Ill be looking for sever responce
    If I understand you correctly, when you have "2 games waiting" shown under your name, and two lines below that on the coloured bar you have a white knight showing the number "2", you can only find one waiting game.
    So the system thinks you have one more game waiting than you seem to have. Have you checked at the very bottom of your list, to see if there's a "not started" game there?
  9. 21 Jul '13 13:43
    Kewpie been playing on this site for five years
    I play in tournaments and ladders I would notice
    If one game was playable. Still know feedback so
    If you can't send feedback either because no message
    Just stupid questions!
  10. Subscriber Kewpie
    chess dummy
    21 Jul '13 22:08
    From the Help Forum sticky thread:
    "Many site members will happily offer assistance with any questions or problems you may encounter on this site."

    Occasionally the site owner (Russ) responds to a request in this forum, as he has in the other thread you have started regarding this problem. Normally the dialogue would then continue via the feedback system.

    If your problem is with the feedback system (which is slow) it won't achieve anything if you try to get other users to duplicate your feedback request, it will just clog the system further.

    My other point is, that all of us here are your fellow users, not paid management. If you don't state your problem clearly, we must ask "stupid questions" to try to establish what the actual problem is.
  11. Standard member RevRSleeker
    CerebrallyChallenged
    21 Jul '13 22:46
    Originally posted by Kewpie
    From the Help Forum sticky thread:
    "Many site members will happily offer assistance with any questions or problems you may encounter on this site."

    Occasionally the site owner (Russ) responds to a request in this forum, as he has in the other thread you have started regarding this problem. Normally the dialogue would then continue via the feedback system ...[text shortened]... em clearly, we must ask "stupid questions" to try to establish what the actual problem is.
    I must admit to being completely confused by this thread, maybe it would help if any new thread created had a reminder 'attached' for the OP to be clear and concise with any request. Then we have issues like this, whereby the OP is perhaps posting in a second language...it can be a difficult 'process' for both the OP and the help forum to literally speak the same language at times.
  12. Donation mwmiller
    RHP Member No. 16
    21 Jul '13 23:26
    Originally posted by larry newell
    still there are no games waiting .game but thegame waiting light still reads green saying theres agame but no game and no tech feedback after 8 sent messages why should I pay for this sight if no help from red hot pawn maybe another sight might want my money!
    I realize you've been around for a while and this may seem like a stupid idea, but maybe you put one of your active games into a different folder than the inbox by accident.
    Have a look into your various other folders just to make sure you don't have one there.
    It's worth a try.
  13. Subscriber Ponderable
    chemist
    22 Jul '13 08:11
    All of the guys game in Progress ahve been moved in yesterday or today.

    So probbaly the one Thing is that Russ has a look in this guys account to clear things up.
  14. Subscriber Russ
    RHP Code Monkey
    22 Jul '13 11:10
    This issue is now solved, a corrupt open invite was showing larry newell to move. The offending game has now been removed, solving the problem.
  15. 22 Jul '13 16:18
    russ and kewpie
    thank you very much problem has been taken care of
    larry newell