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Help Forum

Help Forum

  1. Standard member janeharris
    pussycat
    04 Dec '13 01:03
    All my chess games seem to be frozen, I cannot make moves on any of my games. Is there a problem with the site please. My time has expired on at least one of my games.

    Please help.
    Jane Harris
  2. Standard member RevRSleeker
    CerebrallyChallenged
    04 Dec '13 01:17
    Originally posted by janeharris
    All my chess games seem to be frozen, I cannot make moves on any of my games. Is there a problem with the site please. My time has expired on at least one of my games.

    Please help.
    Jane Harris
    May I ask which browser you utilise, and on what platform ? I take it you've logged in and out already so try using another browser...
    I remember similar issues caused by certain other software, but one step at a time...
  3. Subscriber Kewpie
    chess dummy
    04 Dec '13 01:24
    The site's working OK, so it's something in your browser. Try different browser, or else try a different computer or other device. If it works on anything, make all your urgent moves before consuming large amounts of time trying to identify the problem. (We've all been there!)
  4. Subscriber Russ
    RHP Code Monkey
    04 Dec '13 10:35
    I'm just looking at this. I suspect a browser update has done this, I'm just looking for a pattern from the feedback I have received so far.
  5. Subscriber Russ
    RHP Code Monkey
    04 Dec '13 10:42
    Everyone appears to be using a WebKit based browser (Chrome and Safari). The problem cannot be reproduced. Anyone else? More details the better about your computer environment?
  6. Subscriber Russ
    RHP Code Monkey
    04 Dec '13 10:43
    Originally posted by janeharris
    All my chess games seem to be frozen, I cannot make moves on any of my games. Is there a problem with the site please. My time has expired on at least one of my games.

    Please help.
    Jane Harris
    Please can you send a quick feedback about this, so we can check your browser set up too.
  7. 04 Dec '13 17:27
    Hello,

    I seem to be having the same problem, all my games are frozen, cannot make any move. Happened since a few days ago. I usually use Firefox. Tried Chrome also but the problem remains.

    Thank you for you help!

    Ardur
  8. 05 Dec '13 09:01
    Hello again,

    Problem solved for me, today I could move again. I have no idea what caused it.

    Thanks.

    Ardur
  9. 08 Dec '13 16:34
    Sometimes my pieces freeze in Blitz games. I find that there is no sound to alert me to Blitz games starting, and then during play there are no move alert sounds. Seems RHP still has a few things to sort out.

    If anyone can help with the alert sound issue it would be appreciated