subscription renewal

i received an email notification from 2checkout.com saying they found problems to renewing my subscription. And they asked me to link to a certain address where i have to upload the first 4 and then the last 2 numbers of my credit card. I did so but it appears my order is not found. Don`t know what to do even though i went to the help section of 2checkout.com. My previous credit card expired on december 31, 2009. however the new credit card has the same numbers and expires in 12/13. What can I do?

Sorry I made a mistake. I was told to upload the first 6 numbers and the 2 last numbers of my credit card. But my order wasn`t found.

You can send feedback to the site admin. Look at the bottom of the page under the "support" column. When you get to the feedback page, make sure you select the "subscription" category as this will probably get a quicker response.

Make sure that the cvv code is the same in both your old and new credit card