Not able to find Registered Member

I have some friends who are registered but I cannot find them in Players Directory. I know they are registered, why can't I find them. I put in their User Name exactly but they don't come up. This is really frustrating. I can pull up everyone else but not these two. One has the phone app and is on the pc.

@joc44 said
I have some friends who are registered but I cannot find them in Players Directory. I know they are registered, why can't I find them. I put in their User Name exactly but they don't come up. This is really frustrating. I can pull up everyone else but not these two. One has the phone app and is on the pc.

If they haven't played in the last 100 days they won't show on most lists. If they've never moved a search won't find them either. If there is a space or strange character in the username search won't find it. If you know the name of someone they would have played a game with, look through their list of games played.

Thank you very much!

@kewpie said
If they haven't played in the last 100 days they won't show on most lists.

Our Player Directory includes names from way back when. It isn't limited to 100 days.