@wizardschess removed their quoted postRuss is on vacation...he will deal with subscription Problems always first so expect to be contacted after his return.
I added a Site Suggestion to announce his vacations more detailed on the site...
@wizardschess
Do check spam folders if a subscription related issue goes cold like this. I'll follow up shortly, but often it is a request for more information.
- Joined
- 12 Jun 11
- Moves
- 295775
@Russ Hi, I did ask you on what info you need, I said I could copy the 4 emails that stated they took money out. I have not heard back from you since. Is there an email you have I can forward the 4 emails? Greg
- Joined
- 12 Jun 11
- Moves
- 295775
@Russ
Hi, I sent you the 4 emails concerning being charged 2 times for each account within 2 weeks, have you found anything yet why about 3 months ago and this time why I am being charged? I sent you an email with the copies of being charged, Greg
Now I have seen the emails I can see that there are :
- Two confirmation emails of successful renewals (as expected, you have purchased 2 subscriptions),
- Two reminders that a renewal is about to take place for the above orders, so you can cancel beforehand if you wish. They state the renewal price, not that you have been billed.
So, just two orders, plus two reminders about the two orders.
Everything appears in order.