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Help Forum

  1. 07 Dec '10 07:35
    I paid up on the 30th Nov and have still not changed status.

    There is a 10 day money back if not satisfied offer but I cannot see how to claim this payment back

    (I'm new but want to be a subscriber as I play on iPhone and the ads slow download.)

    Any ideas?
  2. Standard member zozozozo
    Thread Killing Chimp
    07 Dec '10 07:59
    Originally posted by barryn
    I paid up on the 30th Nov and have still not changed status.

    There is a 10 day money back if not satisfied offer but I cannot see how to claim this payment back

    (I'm new but want to be a subscriber as I play on iPhone and the ads slow download.)

    Any ideas?
    Use the "Send Feedback" link at the bottom of every page.
  3. Subscriber Russ
    RHP Code Monkey
    07 Dec '10 09:51
    If the subscription process is not followed to completion the payment is made, but the sub is not assigned, as was the case here. The process could be better as this happens frequently enough to be a problem.

    A feedback message will resolve this very quickly.

    We have made sure your year starts from today anyway, so no time has been lost. Thanks for supporting the site.
  4. 07 Dec '10 10:19
    Thanks. Not sure what I was supposed to do.
  5. Standard member zozozozo
    Thread Killing Chimp
    07 Dec '10 13:18
    Originally posted by barryn
    Thanks. Not sure what I was supposed to do.
    Just listen to zozo.
    His advice was the same as the admin's, but more detailed and faster;p