New UI Support Thread

New UI Support Thread

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Joined
04 Feb 15
Moves
12580
06 May 15

The "Least Time Remaining" sort option isn't really sorting correctly - fairly random sort order. anyone else seeing this?

Georgia, USA

Joined
07 Jan 10
Moves
15490
07 May 15

Game Analysis move list not scrolling properly in Safari on a MacBook Pro.

Northamptonshire, UK

Joined
08 Dec 10
Moves
183580
10 May 15

Just an observation which is more an irritant than anything - I don't seem to be able to view the whole Open Invite page on iPad even in landscape mode (as I could previously) without having to scroll across to select individual games. Main reason for this appears to be the amount of redundant white space left of screen and an abnormally large 'game name' field.

Can it be adjusted at all?

A stable personality

Near my hay.

Joined
27 Apr 06
Moves
64178
12 May 15

Has the option to leave a vacation message been disabled?

RHP Code Monkey

RHP HQ

Joined
21 Feb 01
Moves
2418
12 May 15

Originally posted by C J Horse
Has the option to leave a vacation message been disabled?
It appears to be broken - a fix will go up soon.

F

Joined
17 Jul 06
Moves
31160
12 May 15
1 edit

Any advice appreciated how to stay logged in. I have to login with my Emailaccount and Password to the site Every Time i want to do something. See your games - login. Change the view - login again. Now open one of those games - login. Wanna go into forums - login. Go back to games - login. Make a conditional move - login. View another game - login. Lookup anything, do anything, gotta login.

This only happens on RHP; and i did not have this problem before the new look went live.

Georgia, USA

Joined
07 Jan 10
Moves
15490
15 May 15

I guess I will just keep posting this until it gets resolved.

On an iPhone 6+ the mobile app is far inferior to the full version. Very buggy.

Please, please, PLEASE, find a way for us to use the full site on an iPhone 6+!

Georgia, USA

Joined
07 Jan 10
Moves
15490
16 May 15
1 edit

"Reset All" button not working in Game Analysis on iPhone 6+ in landscape mode.

F

Joined
17 Jul 06
Moves
31160
17 May 15

Originally posted by FastEddieB
I guess I will just keep posting this until it gets resolved.

On an iPhone 6+ the mobile app is far inferior to the full version. Very buggy.

Please, please, PLEASE, find a way for us to use the full site on an iPhone 6+!
Glad you posted this. I have been complaining about the problems since day 1. The site is almost impossible to use; logging in at least 3 times just to get to one game, and constant scrolling through libraries of useless information. Not fun. Hope more users send feedback from their iPhone 6. Let's keep posting whatzup.

F

Joined
17 Jul 06
Moves
31160
25 May 15

After weeks i am still lost how to start new games from certain positions.

Also, I still login to the site 2 times for ONE move. With about 30 games i have going, i easily login 100-200 times a day.

Northamptonshire, UK

Joined
08 Dec 10
Moves
183580
27 May 15

Any immediate plans to tidy up the board presentation on PC? Board size seems tiny compared to the remaining screen interface, even with board size set to max in settings. This was better pre-update.
Thanks,
FW

RHP Code Monkey

RHP HQ

Joined
21 Feb 01
Moves
2418
27 May 15

Originally posted by FlyingWolf
Any immediate plans to tidy up the board presentation on PC? Board size seems tiny compared to the remaining screen interface, even with board size set to max in settings. This was better pre-update.
Thanks,
FW
Any chance you can upload or mail on a screenshot?

Your board size should use all available space to a maximum of your board size preference?

Northamptonshire, UK

Joined
08 Dec 10
Moves
183580
27 May 15

Originally posted by Russ
Any chance you can upload or mail on a screenshot?

Your board size should use all available space to a maximum of your board size preference?
Got an email address or means to post the screenshot on here Russ? I've amended the board size to max (XL) and it's not made a difference - still loads of white space either side of the board. Incidentally, changing the board size on iPad (in landscape mode) from Standard to XL has no effect either.
Thanks,
FW

Mr Magic

UK

Joined
07 Jan 08
Moves
30444
05 Jun 15

The 'Performance Vs' section doesn't display correctly on mobile. There are no headings.

https://dl.dropboxusercontent.com/u/1159676/Forums/RHP/2015-06-05%2011.30.26.png

Northamptonshire, UK

Joined
08 Dec 10
Moves
183580
06 Jun 15

Reading through this thread, it does strike me that given the length of time this update has been live now, there's still lots of issues with it and I'd be really interested to know what evaluation has been done to determine the benefits of the new format, if any. The previous interface seemed to work perfectly well enough as it was, at least for me - 'If it ain't broke, don't fix it!' No direct criticism intended, honestly, but some of the issues raised do seem to have been missed, ignored or just glossed over - I replied to Russ a few posts ago asking how to forward screenshots of issues I'd previously raised, but heard nothing. As a paying subscriber, I expect a bit more than this - there's enough that's just not right about this site to make me not renew next time.