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Managing my subscription.

Managing my subscription.

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When I try to change my card details for my subscription- I hit the ‘Update order’ button and I get an error message ‘ Invalid Stripe customer id’
‘Please send feedback quoting this error’

Any ideas? I have sent feedback but no response from Stripe so far…

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@Noddy said
When I try to change my card details for my subscription- I hit the ‘Update order’ button and I get an error message ‘ Invalid Stripe customer id’
‘Please send feedback quoting this error’

Any ideas? I have sent feedback but no response from Stripe so far…
I think the feedback you need to lodge is with this site, not Stripe.
There's a link at the bottom of this page, under 'Support' - set the category to subscriptions and I'm sure you'll get a response.

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@orangutan
Thanks for the help. The path you mention came to the same page I got when I did it on the manage subscription page. I have already sent the feedback so I guess I just need to be patient.

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@Noddy said
@orangutan
Thanks for the help. The path you mention came to the same page I got when I did it on the manage subscription page. I have already sent the feedback so I guess I just need to be patient.
Ah - so all good then.
@Russ is usually good when to comes to sorting out subscription issues.

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@Noddy

Sorry about delay, I'll be catch-up with support first thing tomorrow.

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@noddy

Please try again.

Anyone trying to do the same with a subscription beyond the end of November '25 would have experienced a similar problem, but this issue is now resolved.

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@Russ
Thank you.