1. Joined
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    06 Mar '19 09:50

    Removed by poster

  2. SubscriberPonderable
    chemist
    Linkenheim
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    06 Mar '19 10:14
    @wizardschess removed their quoted post
    Russ is on vacation...he will deal with subscription Problems always first so expect to be contacted after his return.

    I added a Site Suggestion to announce his vacations more detailed on the site...
  3. Joined
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    06 Mar '19 13:36

    Removed by poster

  4. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
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    1888
    06 Mar '19 18:09
    @wizardschess

    Do check spam folders if a subscription related issue goes cold like this. I'll follow up shortly, but often it is a request for more information.
  5. Joined
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    06 Mar '19 21:05
    @Russ Hi, I did ask you on what info you need, I said I could copy the 4 emails that stated they took money out. I have not heard back from you since. Is there an email you have I can forward the 4 emails? Greg
  6. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
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    1888
    06 Mar '19 21:22
    Hi Greg, I can see we responded 5 day ago.

    Please check your email shortly, I will provide an email address again.
  7. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
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    1888
    08 Mar '19 14:40
    @wizardschess

    Have you received the follow up feedback message now?
  8. Joined
    12 Jun '11
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    196175
    19 Mar '19 17:56
    @Russ

    Hi, I sent you the 4 emails concerning being charged 2 times for each account within 2 weeks, have you found anything yet why about 3 months ago and this time why I am being charged? I sent you an email with the copies of being charged, Greg
  9. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
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    1888
    19 Mar '19 18:03
    I have located the email and will report back shortly.
  10. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
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    1888
    19 Mar '19 18:192 edits
    Now I have seen the emails I can see that there are :

    - Two confirmation emails of successful renewals (as expected, you have purchased 2 subscriptions),

    - Two reminders that a renewal is about to take place for the above orders, so you can cancel beforehand if you wish. They state the renewal price, not that you have been billed.

    So, just two orders, plus two reminders about the two orders.

    Everything appears in order.
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