Problems

Standard memberjaneharris
Help 04 Dec '13 01:03
  1. Standard memberjaneharris
    pussycat
    down south
    Joined
    08 Oct '11
    Moves
    29792
    04 Dec '13 01:03
    All my chess games seem to be frozen, I cannot make moves on any of my games. Is there a problem with the site please. My time has expired on at least one of my games.

    Please help.
    Jane Harris
  2. Standard memberRevRSleeker
    CerebrallyChallenged
    Lyme BayChesil Beach
    Joined
    09 Dec '06
    Moves
    17848
    04 Dec '13 01:17
    Originally posted by janeharris
    All my chess games seem to be frozen, I cannot make moves on any of my games. Is there a problem with the site please. My time has expired on at least one of my games.

    Please help.
    Jane Harris
    May I ask which browser you utilise, and on what platform ? I take it you've logged in and out already so try using another browser...
    I remember similar issues caused by certain other software, but one step at a time...
  3. SubscriberKewpie
    since 1-Feb-07
    Australia
    Joined
    20 Jan '09
    Moves
    385688
    04 Dec '13 01:24
    The site's working OK, so it's something in your browser. Try different browser, or else try a different computer or other device. If it works on anything, make all your urgent moves before consuming large amounts of time trying to identify the problem. (We've all been there!)
  4. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2396
    04 Dec '13 10:35
    I'm just looking at this. I suspect a browser update has done this, I'm just looking for a pattern from the feedback I have received so far.
  5. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2396
    04 Dec '13 10:42
    Everyone appears to be using a WebKit based browser (Chrome and Safari). The problem cannot be reproduced. Anyone else? More details the better about your computer environment?
  6. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2396
    04 Dec '13 10:43
    Originally posted by janeharris
    All my chess games seem to be frozen, I cannot make moves on any of my games. Is there a problem with the site please. My time has expired on at least one of my games.

    Please help.
    Jane Harris
    Please can you send a quick feedback about this, so we can check your browser set up too.
  7. Joined
    06 Aug '06
    Moves
    96820
    04 Dec '13 17:27
    Hello,

    I seem to be having the same problem, all my games are frozen, cannot make any move. Happened since a few days ago. I usually use Firefox. Tried Chrome also but the problem remains.

    Thank you for you help!

    Ardur
  8. Joined
    06 Aug '06
    Moves
    96820
    05 Dec '13 09:01
    Hello again,

    Problem solved for me, today I could move again. I have no idea what caused it.

    Thanks.

    Ardur
  9. Joined
    13 May '11
    Moves
    380
    08 Dec '13 16:34
    Sometimes my pieces freeze in Blitz games. I find that there is no sound to alert me to Blitz games starting, and then during play there are no move alert sounds. Seems RHP still has a few things to sort out.

    If anyone can help with the alert sound issue it would be appreciated
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