We do get an enormous amount of feedback - and I'll be honest, it sometimes can be quite chore - but it is a fundamental part of running a web site.
One day, in the far of future (Russ dreams....), maybe the site can employ someone to do support, but as it is, Chris and I do it as regularly as we can.
All feedback messages are private, and we do respond to nearly all of them.
Now, I think I know why Skeeter is upset, because I know she did send a message that needed a response. It had vanished off my feedback list though, so I may have incorrectly assumed Chris has responded. So apologies to you about that.