Why are no pieces displayed?

golddog2

Help

30 Apr 13

golddog2

Vancouver Area

Joined: 15 Dec 06
Moves: 229109

30 Apr 13

I am using IE10 but have a message saying to upgrade to IE8 or above, I suspect this is why the new site does not display any pieces on my game board. How do I fix this?

Russ

RHP Code Monkey

RHP HQ

Joined: 21 Feb 01
Moves: 2450

30 Apr 13

2 edits

On IE : Please make sure "compatibility mode" is not enabled. This will break the new site.

Turn OFF compatibility mode

Compatibility mode is a hangover from the push to standards compliant web sites and is best consigned to history.

Grampy Bobby

Boston Lad

USA

Joined: 14 Jul 07
Moves: 43012

30 Apr 13

Originally posted by Russ
On IE : Please make sure "compatibility mode" is not enabled. This will break the new site.

[=/compatibility-mode-off.jpg]Turn OFF compatibility mode[/]

Compatibility mode is a hangover from the push to standards compliant web sites and is best consigned to history.

" Please make sure "compatibility mode is not enabled." How?

Kewpie

Felis Australis

Australia

Joined: 20 Jan 09
Moves: 390174

30 Apr 13

Originally posted by Grampy Bobby
" Please make sure "compatibility mode is not enabled." How?

The link in Russ's post shows you the icon to click on. Or, if your IE browser displays a Menu Bar the Compatibility stuff is under Tools.

atlas1

Joined: 07 Oct 05
Moves: 71770

30 Apr 13

Grampy Bobby

Boston Lad

USA

Joined: 14 Jul 07
Moves: 43012

30 Apr 13

Originally posted by Kewpie
The link in Russ's post shows you the icon to click on. Or, if your IE browser displays a Menu Bar the Compatibility stuff is under Tools.

EUREKA! Found the Icon. Never realized a few hours deep sleep made such a difference. My Thanks to both you and Russ.

golddog2

Vancouver Area

Joined: 15 Dec 06
Moves: 229109

30 Apr 13

Originally posted by golddog2
I am using IE10 but have a message saying to upgrade to IE8 or above, I suspect this is why the new site does not display any pieces on my game board. How do I fix this?

Thanks to everyone who replied and helped to resolve this issue.

martinthegreen

Joined: 22 Dec 07
Moves: 66750

30 Apr 13

Do not have the icon on my screen, and there is nothing under the Tools menu about Compatability. Can anyone guide me further?

Russ

RHP Code Monkey

RHP HQ

Joined: 21 Feb 01
Moves: 2450

30 Apr 13

Originally posted by martinthegreen
Do not have the icon on my screen, and there is nothing under the Tools menu about Compatability. Can anyone guide me further?

OS and browser version please?

~~Removed~~

Joined: 22 Jul 06
Moves: 131621

30 Apr 13

where is this mode at?

Divot Farmer

Joined: 18 Feb 12
Moves: 73670

01 May 13

I'm having the same problem with the iPhone app...no pieces displayed on the game boards...what is the fix?

Russ

RHP Code Monkey

RHP HQ

Joined: 21 Feb 01
Moves: 2450

01 May 13

Originally posted by Divot Farmer
I'm having the same problem with the iPhone app...no pieces displayed on the game boards...what is the fix?

Can you try clearing your browser cache, because this should not be a problem on the iPhone app.

Russ

RHP Code Monkey

RHP HQ

Joined: 21 Feb 01
Moves: 2450

01 May 13

Originally posted by Divot Farmer
I'm having the same problem with the iPhone app...no pieces displayed on the game boards...what is the fix?

I just checked, and there is plenty if iPhone client activity, so clearing the cache should resolve this for you.

Divot Farmer

Joined: 18 Feb 12
Moves: 73670

01 May 13

Originally posted by Russ
I just checked, and there is plenty if iPhone client activity, so clearing the cache should resolve this for you.

Now I just get a blank white page that says not logged in...I went back to the browser and logged in everything looks good...went to the iphone app and still just the blank white page...tried clearing the cache, cookies, history, resyncing the phone, turning the phone off and on...still the blank white page...

Divot Farmer

Joined: 18 Feb 12
Moves: 73670

02 May 13

Originally posted by Divot Farmer
Now I just get a blank white page that says not logged in...I went back to the browser and logged in everything looks good...went to the iphone app and still just the blank white page...tried clearing the cache, cookies, history, resyncing the phone, turning the phone off and on...still the blank white page...

I was thinking the cache is not clearing and was able to force the app to allow me to re-login by manually deleting the url, but afterwards there is still no pieces on the game boards..so I'm at a loss...hopefully someone else has a suggestion!

Works great on the iPad, and in Safari on Mac and Safari on iPhone...it's just the the iPhone app (iphone.redhotpawn.com) where I'm having a problem.