There are a number of reasons for this, one being that we let ex-subs play out games when their subs expire, and some people have (possibly, unintentionally) abused this situation by subscribing then cancelling soon after once they are loaded up with games. The admin required negates the value of the sub in this situation too.
I didn't get a notice, and didn't know who 2co.com was when I received a charge from them on my credit card.
I went to their site and they attempt to help you by having you entering your numbers and information to find out on whose behalf they charged you. However, in my case they couldn't find any information.
My wife then called and after being on old for over 30 minutes they said is was a reoccurring charge from a site but they would't say who it was but could email me the information to the email I originally signed up with, which, of course, is no longer active and they are not using the updated email address at gave to RHP over a year ago.
Russ tells me that he can't change it so I'm trying to get 2co.com to do it. I've sent the request in, but no response so far.
I realize that I waste hours upon hours on RHP, so a couple hours dealing with your billing process isn't really a HUGE issue, but it IS a problem.
In short, guys, I love your site and the RHP service, but your billing company leaves a lot to be desired. 🙁
At least, have RHP generate an email letting people know to expect a charge in the next month from RHP for the service from 2co.com. Preferably, find a better billing service.
It's unfortunate how something trivial like subscription collection can taint an otherwise incredible site and service. I appreciate all that you do and look forward to an improved subscription service! 🙂