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I recently purchased something on the Internet. I paid by bank transfer. The money was sent to Germany on the 25th of August. The compnay that I sent the money to says it has not yet received it. I have sent them allthe details and they put a trace on it, . They tried tracing it all the way back to Frankfurt, where they say all transfers go through, but they were unable to find it. I have talked to my bank about this and they say if I wish them to investigate it, they will charge me a further £30 on top of the £27 they have charged me for the Royworld 'Express' transfer. I would have thought it should be me asking for my £27 refunded, as they have not delivered the service that they have paid for. It seems that they are holding my money to ransom. Where do I stand legally in this s**t situation?
Thanks in advance
Jim.
Originally posted by jimslyp69It seems to me that if you're sending money, they should be able to provide you with a reciept for your records, confirming that the transfer went through. Not an "investigation", just a reciept. If they're able to provide you with that, you might be able to use it in your fight to get your stuff, or get a refund.
I recently purchased something on the Internet. I paid by bank transfer. The money was sent to Germany on the 25th of August. The compnay that I sent the money to says it has not yet received it. I have sent them allthe details and they put a trace on it, . They tried tracing it all the way back to Frankfurt, where they say all transfers go through, but th ...[text shortened]... my money to ransom. Where do I stand legally in this s**t situation?
Thanks in advance
Jim.
Originally posted by rbmorrisAye, thanks, but I've already emailed an image of the Royworld invoice to them. I honestly don't think they're trying it on. I just think my money is floating around in the form of data packets, lost in space.
It seems to me that if you're sending money, they should be able to provide you with a reciept for your records, confirming that the transfer went through. Not an "investigation", just a reciept. If they're able to provide you with that, you might be able to use it in your fight to get your stuff, or get a refund.
Originally posted by jimslyp69Well then, if you truly think you've been cheated and it's a lost cause, I'd embark on an aggressive harrasment campaign. Why don't you post the name of the company and/or website here?
Aye, thanks, but I've already emailed an image of the Royworld invoice to them. I honestly don't think they're trying it on. I just think my money is floating around in the form of data packets, lost in space.
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Originally posted by jimslyp69It'll turn up.
Aye, thanks, but I've already emailed an image of the Royworld invoice to them. I honestly don't think they're trying it on. I just think my money is floating around in the form of data packets, lost in space.
Your money is being invested somewhere while it's in limbo (to make more money at your expense), in the same way all the high street banks "borrow" your cash as, for example, when you make a transfer.
You have to get out of your chair right now, get out of your chair and go to the window and shout: I'm mad as hell, and I'm not going to take this any more!
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Originally posted by jimslyp69I'd be surprised if your bank would charge you to trace the funds that have gone missing. At the end of the day, there is effort involved however the trace is not being instigated through an error on your part (e.g. like you've been overdrawn or something - where it's in the T's& C's you will be charged). Edit: That is not to say that it isn't something they are perhaps entitled to charge for, in which case I'd suggest telling them you'll close your account (and be prepared to do this).
Aye, thanks, but I've already emailed an image of the Royworld invoice to them. I honestly don't think they're trying it on. I just think my money is floating around in the form of data packets, lost in space.
Check out the T's and C's for your account and look in detail at the charges details - they should all be laid out in there, name and shame the bank on here too whilst you are at it.
Also check out http://www.bankingcode.org.uk/pdfdocs/BANKING%20CODE.pdf if your bank is one of the main ones, they should've signed up to this and the reputational damage caused by a breach to it (you'd have to establish if they're breaching it yourself though - I'm not doing the hard work for you!) would be something they would be keen to avoid.
Statements like "We will deal quickly and sympathetically with things that go
wrong and consider all cases of financial difficulty
sympathetically and positively." are things they may need to be reminded of from time to time.
There is a section of www.moneysavingexpert.co.uk dedicated to unfair bank charges which you might wish to look at too.
Originally posted by BowmannRec'd
It'll turn up.
Your money is being invested somewhere while it's in limbo (to make more money at your expense), in the same way all the high street banks "borrow" your cash as, for example, when you make a transfer.
You have to get out of your chair right now, get out of your chair and go to the window and shout: I'm mad as hell, and I'm not going to take this any more!
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Originally posted by BowmannBowmann is right on the money.
It'll turn up.
Your money is being invested somewhere while it's in limbo (to make more money at your expense), in the same way all the high street banks "borrow" your cash as, for example, when you make a transfer.
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I've had international wire transfers take 1 day to 3 weeks. I'd give it until friday before going ballistic.
A bank is busy earning interest on your money right this very moment, and there is not much you can do about it.
Originally posted by BowmannThe thought had crossed my mind Glowbow. I was just wondering how fricking long, and just how far they would take it,. Harumph. 😠
It'll turn up.
Your money is being invested somewhere while it's in limbo (to make more money at your expense), in the same way all the high street banks "borrow" your cash as, for example, when you make a transfer.
You have to get out of your chair right now, get out of your chair and go to the window and shout: I'm mad as hell, and I'm not going to take this any more!
Originally posted by tmetzlerVery true. I just wonder though, because they stated that it would definately be 'delivered' within 3 to 5 working days. I will have to look at the T and T's closely.
Bowmann is right on the money.
I've had international wire transfers take 1 day to 3 weeks. I'd give it until friday before going ballistic.
A bank is busy earning interest on your money right this very moment, and there is not much you can do about it.