Originally posted by PhlabibitCustomer expectations are often unrealistic. All kinds of dynamic variables cause shipment/delivery lead times to vary. Always found that straightforward ethics and simple honest to be the best policy... just lay the good news or nasty facts politely on the line (with a touch of humor when possible
What I tell a customer:
"That will ship out of here in 2 or 3 weeks."
What they hear:
"You'll have that in 2 weeks."
gb
Originally posted by Grampy BobbyDoes that work better than, "I didn't say that, douchebag."?
Customer expectations are often unrealistic. All kinds of dynamic variables cause shipment/delivery lead times to vary. Always found that straightforward ethics and simple honest to be the best policy... just lay the good news or nasty facts politely on the line (with a touch of humor when possible
gb
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21 Feb 12
Originally posted by PhlabibitI think you have to judge your response by whether or not you want repeat business....what you don't want is "bad word of mouth". Now haviong said that I think you already knew that.
Does that work better than, "I didn't say that, douchebag."?
21 Feb 12
Originally posted by PhlabibitOn a different subject, I love your new song " Somebody that I used to know ".... although having seen the video on youtube, I think that keeping your clothes on would have been the better option.
Does that work better than, "I didn't say that, douchebag."?
21 Feb 12
Originally posted by Great Big SteesIf they think they can do better someplace else they'll need to learn THAT lesson on their own just... like the others.
I think you have to judge your response by whether or not you want repeat business....what you don't want is "bad word of mouth". Now haviong said that I think you already knew that.
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21 Feb 12
1 edit
Originally posted by PhlabibitAnd good luck to them eh? Wherelse they gunna get better customer relations than at Phlabs Costume Emporium and Taxidermy who's motto is "You're going to get stuffed either way".
If they think they can do better someplace else they'll need to learn THAT lesson on their own just... like the others.
21 Feb 12
Originally posted by Great Big SteesPhlab's Quality Merchandise "Where the customer always gets what's coming to 'em"!~
And good luck to them eh? Wherelse they gunna get better customer relations than at Phlabs Costume Emporium and Taxidermy who's motto is "You're going to get stuffed either way".
