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What I tell a customer:

"That will ship out of here in 2 or 3 weeks."

What they hear:

"You'll have that in 2 weeks."

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What I tell a customer:

"That's everything we have available, if there are items we are not able to provide you'll need to clean up the old ones or find replacements".

What they hear:

"Yes, this is EVERYTHING".

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Originally posted by Phlabibit
What I tell a customer:

"That will ship out of here in 2 or 3 weeks."

What they hear:

"You'll have that in 2 weeks."
Your customers are optimists. What's wrong with that?

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Originally posted by HandyAndy
Your customers are optimists. What's wrong with that?
What's wrong is when they call and say "You told me I'd have that in 2 weeks" or "You told me that would be everything I needed".

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Originally posted by Phlabibit
What I tell a customer:

"That will ship out of here in 2 or 3 weeks."

What they hear:

"You'll have that in 2 weeks."
Customer expectations are often unrealistic. All kinds of dynamic variables cause shipment/delivery lead times to vary. Always found that straightforward ethics and simple honest to be the best policy... just lay the good news or nasty facts politely on the line (with a touch of humor when possible


gb

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Originally posted by Phlabibit
What's wrong is when they call and say "You told me I'd have that in 2 weeks" or "You told me that would be everything I needed".
So you're a pessimist. What's wrong with that?

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Originally posted by Grampy Bobby
Customer expectations are often unrealistic. All kinds of dynamic variables cause shipment/delivery lead times to vary. Always found that straightforward ethics and simple honest to be the best policy... just lay the good news or nasty facts politely on the line (with a touch of humor when possible


gb
Does that work better than, "I didn't say that, douchebag."?

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Originally posted by Phlabibit
Does that work better than, "I didn't say that, douchebag."?
I think you have to judge your response by whether or not you want repeat business....what you don't want is "bad word of mouth". Now haviong said that I think you already knew that.

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Then say what they want to hear. "That'll be on your doorstep in x days." Anything else is a waste of time and creates your problem.

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Originally posted by Phlabibit
Does that work better than, "I didn't say that, douchebag."?
On a different subject, I love your new song " Somebody that I used to know ".... although having seen the video on youtube, I think that keeping your clothes on would have been the better option.

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Originally posted by Great Big Stees
I think you have to judge your response by whether or not you want repeat business....what you don't want is "bad word of mouth". Now haviong said that I think you already knew that.
If they think they can do better someplace else they'll need to learn THAT lesson on their own just... like the others.

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Originally posted by Phlabibit
If they think they can do better someplace else they'll need to learn THAT lesson on their own just... like the others.
And good luck to them eh? Wherelse they gunna get better customer relations than at Phlabs Costume Emporium and Taxidermy who's motto is "You're going to get stuffed either way".

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Originally posted by Great Big Stees
And good luck to them eh? Wherelse they gunna get better customer relations than at Phlabs Costume Emporium and Taxidermy who's motto is "You're going to get stuffed either way".
Phlab's Quality Merchandise "Where the customer always gets what's coming to 'em"!~

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Originally posted by Phlabibit
Phlab's Quality Merchandise "Where the customer always gets what's coming to 'em"!~
You left out, "But not on time."