Dear xxxx
Due to the weight restriction on standard airmail your order has been spilt into two parcels. Occasionally one parcel takes slightly longer than the other. If the favour boxes do not arrive in the next few days please contact us again. With regards to the personalised wrappers these should be located in the bottom of the box containing the Love Heart rolls.
Kind Regards
Customer Services.
----- Original Message -----
From: customer.care@xxxx.com
To: customer.care@xxxx.com
Sent: Monday, August 31, 2009 9:42 AM
Subject: LoveHearts.com : Contact Form
LoveHearts.com : Contact Form
Query Type Transaction
First Namexxxx
Last Name xxxx
Email xxxx.com
Comments Order number 2xxxxx. Items ordered - 200 packets of sweets personalised. 10x10 monte carlo wedding favour boxes. Items recieved - 200 packets of sweets unpersonalised. Can i get this problem rectified before my wedding on the 12th September please? I would like to recieve the order requested. 200 packets of sweets with our personalised message, and the 100 boxes. I will ring tomorrow to find out what has happened, as your lines are closed for the bank holiday. Your''s Sincerely.....xxxx
My replies to the above......
There are no personalised wrappers.
Are you saying that what we should've got is a few sheets of wrappers that we were to stick on ourselves? Are we expected to take off the wrappings, and rewrap with sheets of paper provided? That would'nt really constitute as personalised wrapping, rather personalised sheets of paper, and a lot of work for us not stated on the website.
If you could please clarilfy. There are no personalised wrappers in the box.
.............................
In addition to my other e-mail.
On close inspection of the sweets provided, i have noticed that the wrappers on the sweets are stuck hard onto the inner wrappers (the puple metal covered sheets). How exactly are the personalised wrappers that you suggest we were to get as seperate items, supposed to not look like pieces of paper added to the sweets after the fact?
Could you please send the sweets with personalised wrappers. Sending us post-production wrappers for us to stick on top of the already there wrappers is not what you advertised. Either that, or could you please direct us to the part of the web site that states that on purchasing your items, we are then charged with sticking our personalised wrappers on ourselves, on top of the production wrappers.
Thanks in advance
Your's Sincerely....xxxx.
