Cannot get....

i go through msn and have also stopped getting email notification even though the box is checked.was working fine till about 3 or 4 days ago then just stopped coming

this is getting very frustrating, my daughter spent nearly an hour yesterday speaking to aol and they are insistant they are not blocking, suggest RHP contact aol, sent feedback to Russ, no news yet, I'm sure Unicorn like me would rather be playing chess than having this aggravation.

Originally posted by brenda
this is getting very frustrating, my daughter spent nearly an hour yesterday speaking to aol and they are insistant they are not blocking, suggest RHP contact aol, sent feedback to Russ, no news yet, I'm sure Unicorn like me would rather be playing chess than having this aggravation.

Ok, no need to contact AOL about this now. I am happy they are not blocking RHP - I have no reason to doubt what they say.

Please play as normal (if you can) and I will check our logs for problems with specific accounts.

Sorry for the inconvenience, I will give this all my attention now.

-Russ

Originally posted by Russ
Ok, no need to contact AOL about this now. I am happy they are not blocking RHP - I have no reason to doubt what they say.

Please play as normal (if you can) and I will check our logs for problems with specific accounts.

Sorry for the inconvenience, I will give this all my attention now.

-Russ

Ok, I already have a lead on this.

I should have further information within 24hrs.

-Russ

Originally posted by brenda
sent feedback to Russ, no news yet,

Believe it or not, I did respond fairly promptly, but you obviously didn't receive the email. (Doh!) Don't worry, I will get to the bottom of this.

-Russ

Originally posted by Russ
Believe it or not, I did respond fairly promptly, but you obviously didn't receive the email. (Doh!) Don't worry, I will get to the bottom of this.

-Russ

This problem should be resolved shortly.

AOL actually was bouncing all (some?) of our email back, so although they hadn't black listed RHP, they still refused its mail, despite what their support guys told you.

Anyway, the good news, within a couple of days this should all be fixed. Please let me know if you still have problems in 5 days time.

And thanks again to those who phoned the AOL support lines, your input was very valuable in getting to the bottom of this.

Goodnight. 😴

-Russ

Any news guys?

I am very curious to know if this problem has been solved.

-Russ

No Russ everything is still silent.

Originally posted by brenda
No Russ everything is still silent.

Please keep me posted if this changes.

-Russ

nothing has changed, I'm still not getting any e.mails, it seems to be draging on a bit.

I have just spent sometime on the phone to the US AOL postmaster.

All the evidence of the problem is now in their hands, but they currently have no idea what the solution is. They are now working on it.

I will keep everyone posted here as I get more information from them.

-Russ

thanks russ 🙂

just thought i would let you know russ that my emails are coming through now...cheers

Happy, Happy,Happy. All e.mails back to normal, thank you Russ for sorting it out.

Originally posted by brenda
Happy, Happy,Happy. All e.mails back to normal, thank you Russ for sorting it out.

This is brilliant news.

I have had no news from the AOL guys since I last spoke to them - so I am pleased they sorted it out.

I will monitor my logs in the near future to check all remains well.

-Russ