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Help Forum

Help Forum

  1. 27 Apr '16 15:37
    I haven't gotten a move notification since Sunday. I have googled and searched on this site for solutions to this problem, but couldn't find any. I have also turned the option on and off and then back to on, all while logging off and back on after each change. I've also double-checked my spam folder to make sure that hotmail wasn't suddenly tagging them as spam, and they aren't there either. Suggestions?
  2. 27 Apr '16 18:30
    From today i have the same issue, suddenly don`t receive mail notifications anymore?

    Since this topic don`t get many reply`s i don`t think everybody has this problem...
  3. Subscriber Russ
    RHP Code Monkey
    27 Apr '16 19:47
    It appears that the email are just being caught in a spam filter somewhere.

    Can you both send a feedback message. (Link at bottom of the page)

    A response will be sent, and respond here if you do / don't receive even a follow up to your feedback message within 24 hours. Thanks.
  4. 28 Apr '16 05:50
    I also have this problem.
  5. 28 Apr '16 23:52
    I did as you asked Rusty, but never got a reply to my feedback. I tried adding redhotpawn as a trusted domain to my Hotmail settings, but that doesn't seemed to have helped. I can receive notification emails to another, not Hotmail address, but the my Hotmail address was convenient. Any suggestions? If not, I'll have to go to another address for my notifications.Weird how after 9 or so years, I can't get these emails to my preferred address.
  6. 29 Apr '16 00:33
    I am also using hotmail. I did not receive any reply from the feedback sent.
  7. Standard member sniderjr1
    29 Apr '16 05:31
    I also am having the same issue. Exactly the same issue since Sunday
  8. Subscriber Russ
    RHP Code Monkey
    29 Apr '16 10:36
    Can all Hotmail users confirm that the mail is definitely not sat in their junk folders?
  9. 29 Apr '16 11:16
    Hi Russ,

    Notifications are definitly not in the spam they were never before.
  10. 29 Apr '16 12:34
    Confirmed - no move notifications in my Outlook Junk folder, just the usual viagra crap.
  11. Subscriber Russ
    RHP Code Monkey
    29 Apr '16 17:24 / 1 edit
    MS email services (Hotmail, Live and Outlook) all appear to be blocking RHP mail.

    ...for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation.

    I will be investigating over the weekend how this can be reversed, but it almost certainly will take time. If the email reminders are essential, I would recommend trying an alternative such as Gmail for the meantime. (Not a real solution, I know)
  12. Subscriber Russ
    RHP Code Monkey
    29 Apr '16 17:29
    Any attempts to fix this will take time to propagate (up to 48 hours) so if you do start receiving email, please post to this thread.
  13. Subscriber Russ
    RHP Code Monkey
    29 Apr '16 18:27
    If possible, please also raise a support ticket with Microsoft if you pay for their email services. (Office 365, perhaps?)

    This should get them to expedite this issue.
  14. 29 Apr '16 18:31
    Thanks Russ - much appreciated. Will let you know if I start receiving the notices again.
  15. 30 Apr '16 19:29
    I have been plsying red hot chess for many years, but suddenly hot mail notification from hotreadchessbstoped and it is so difficult to monitor games
    Any help please