Game Stuck - no movement in 6 days cant end it

I have a game that the opponent hasnt made a move in 6 days and the time out was 3. If you click on info on the game, the timebank and days to move is not updating. The opponent is not a subscriber and isn't able to be on vacation. Not area for me to end the game.

here is what it states.

My ColorWhite
Game State In progress
To MoveBlack
RatedYes
Last MoveDec 31 2009 18:16
Game Created Dec 02 2009 19:11
Time controls
Move Timeout 3 days
Initial Timebank 7 days
Timebank days remaining
White 7
Black 4.25

Any ideas?

In addition to the 3 days you're allotted per move, also known as the timeout, you and your opponent both have a reserve of 7 days. This means if you or your opponent cannot move within the 3 days, you will begin using your reserve of 7 days. This reserve is called a timebank, and unlike the timeout, is not replenished after every move. So, once your opponent's timebank has expired you will be able to claim the win.

Game 6944640
FAQ

The time bank isn't moving or at least hasn't changed in 2 days.

Originally posted by ADJ91
The time bank isn't moving or at least hasn't changed in 2 days.