Please turn on javascript in your browser to play chess.
Help Forum

Help Forum

  1. 09 Jul '17 12:01
    It seems that I have multiple completed ladder games that are not clearing from the Ladder summary screens. These games completed over 13 hours ago. Of course there is no way to assess new position and execute a new challenge until the game clears.
  2. 09 Jul '17 14:47
    Originally posted by Odinson
    It seems that I have multiple completed ladder games that are not clearing from the Ladder summary screens. These games completed over 13 hours ago. Of course there is no way to assess new position and execute a new challenge until the game clears.
    give it 24 hrs
  3. Subscriber ally99
    Lord
    09 Jul '17 19:21
    I think this may be an issue. I won a Ladder game at 14:29 on 8th July (ie. more than 24 hours ago) and the ladder has not yet been updated - according to the Ladder status I am still 'Challenging' and my ranking has not been modified. It's at 30 hours and counting at this stage since I won the game. Should it really take this long to update?
    Game 12258530
  4. 09 Jul '17 22:30
    It appears to be a trend I have 2 ladder games complete and both are not updated?
  5. 10 Jul '17 10:19 / 1 edit
    Previous time frame for update was defined at 15 minutes. Mine did clear sometime between 30 and 36 hours.