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~~Removed~~

Help

25 May 15

~~Removed~~

Joined: 26 Oct 06
Moves: 29369

25 May 15

Hi,

Since yesterday i don't receive move notification by mail anymore.
Never had any problems with it, and till yesterday always worked fine...

More people having this issue?

Joe Torres

Joined: 21 Mar 09
Moves: 26271

25 May 15

I have the same issues. Contacted Geek Squad and they couldn't figure out the problem.

rashers

Dublin

Joined: 02 Aug 08
Moves: 25541

25 May 15

Yes, same here. I changed to an alternative email address, thinking my original one was treating notifications as spam. But no luck, still no notifications.

~~Removed~~

Joined: 26 Oct 06
Moves: 29369

25 May 15

Since more people appear to have this, let's hope it can be fixed soon.

I did send feedback to Russ about this issue too, so i guess we have to wait and see...

Without email notifications, and needed to log in and check for games is another experience... 😴

FlyingWolf

Northamptonshire, UK

Joined: 08 Dec 10
Moves: 183705

25 May 15

Anyone with an Android mobile/cellphone can download the RHP notification widget which works a treat! I can't remember the last time I received a move reminder email, then again I move frequently anyway.

FW

~~Removed~~

Joined: 26 Oct 06
Moves: 29369

25 May 15

Originally posted by FlyingWolf
Anyone with an Android mobile/cellphone can download the RHP notification widget which works a treat! I can't remember the last time I received a move reminder email, then again I move frequently anyway.

FW

I use iphone, but for android users is a good tip untill this is solved!

Cheers!

BTW: why is there no iphone app overhere? 😏

DaveMills

Joined: 29 Apr 04
Moves: 37164

26 May 15

Yes this stopped for me too a couple of days ago. I used to go to setting and turn on notifications again but I can not find where this has gone too. The Help FAQ still describe the old interface so needs updating.

~~Removed~~

Joined: 26 Oct 06
Moves: 29369

26 May 15

Originally posted by DaveMills
Yes this stopped for me too a couple of days ago. I used to go to setting and turn on notifications again but I can not find where this has gone too. The Help FAQ still describe the old interface so needs updating.

I have already tried to turn notifications on again, but this did not work either...

Settings you can find by clicking in the right top corner on the "down" arrow next to the picture. If you do so a menu will open and then you click my settings > notification settings.

chessmateuk

Suffolk, UK

Joined: 11 Dec 12
Moves: 68876

26 May 15

Me too. I thought I was going bonkers!

ray george

auckland

Joined: 02 Jul 12
Moves: 47453

26 May 15

The same is happening to me too,is it a glitch which will be fixed?

Russ

RHP Code Monkey

RHP HQ

Joined: 21 Feb 01
Moves: 2419

26 May 15

1 edit

Updates here :
Thread 164288

DaveMills

Joined: 29 Apr 04
Moves: 37164

26 May 15

Thanks for the setting location.

All my missing notification have just come in at the same time.

Russ

RHP Code Monkey

RHP HQ

Joined: 21 Feb 01
Moves: 2419

26 May 15

Originally posted by DaveMills
Thanks for the setting location.

All my missing notification have just come in at the same time.

Yes, all email queues are clearing now.

As they have backed up, they can be out of sequence. You may receive a notification for a game you have since decided to move in.

~~Removed~~

Joined: 26 Oct 06
Moves: 29369

26 May 15

Originally posted by DaveMills
Thanks for the setting location.

All my missing notification have just come in at the same time.

Your welcome!

I guess the issue with the mail queue has been solved.
I received the missed notifications...and the new notifications too! 😉

ray george

auckland

Joined: 02 Jul 12
Moves: 47453

26 May 15

all OK now, thanks