19 Dec 21
@gmasterjames saidI suggest you check your settings
I am not getting email move notifications, please fix this problem, thank you.
Click on your avatar in the top right of the screen and go to my settings,notification settings and make sure e mail notifications is turned on
20 Dec 21
@venda saidAnd if they are turned on already, make sure we have not suspended sending email to you due to an email issue in the past.
I suggest you check your settings
Click on your avatar in the top right of the screen and go to my settings,notification settings and make sure e mail notifications is turned on
In future check your "My Home" page - it will be clear if this is the issue, and you can restart email again by following the instructions.
Some more detail :
Due to the volume of email we send, our reputation as a sender needs to be protected - so it only takes one email to be returned to us before we turn off further email. The alternative is being listed as a spammer.
Also, a worthy enhancement might be notification on the site when this happens.
21 Dec 21
@venda
My email notifications are turned on. And my friend Econteach1 is not getting email notifications either.
21 Dec 21
1 edit
@Russ
I don't think I have done anything to have my email suspended, I just open the email click on the board and make a move. Also my friend player Econteach1 said he wasn't getting email move notifications either, that's why I think the problem is with Red Hot Pawn Chess. This makes playing chess rather inconvenient. Thank you very much.
21 Dec 21
@gmasterjames said@Econteach1 must change his notification settings here (they are turned off currently):
@venda
My email notifications are turned on. And my friend Econteach1 is not getting email notifications either.
Notification Settings
21 Dec 21
@gmasterjames saidFor your account everything is in place, and we are still pushing out email to you.
@venda
My email notifications are turned on.
It is most probable that an overzealous spam filter is to blame somewhere. (Your mail provider, or even on your mail client) It is hard to confirm this, though.
Can you double check spam folders? Also, if possible "white list" robot@redhotpawn.com / robot@dailychess.com?