I have a friend, XX,(XXXX@XXXX.co.za) who lives in the Cape in South Africa. He is keen to learn chess and we have played a few games on the internet but now, when he wants to move, the system tells him to register. He did so long ago and, when he tries to register again, it is only to be told that he cannot because someone of the same name is already registered! Can you throw any light on this please?
Admin edit: Removed name and email address.
sounds like he maybe does not need to register but simply needs to log in using the email address and password he previously chose
if his "cookies" have been deleted then he will no longer be automatically logged in to the site when he visits.
ask him if he sees his username and the words "x games waiting : log out" at the top right of the page or if there are two text fields to type into. if there are two fields then he should enter his email address and password
Originally posted by BlythIs he still logged in on another computer?
....he cannot because someone of the same name is already registered! Can you throw any light on this please?
Also he could see if checking the box for "multiple browsers" is checked.
By default, logging in will log you out from any other browser you may use. By enabling this option you may use multiple browsers on one or more machines and remain logged in to all of them. This option should not be used by anyone who uses publicly accessible computers.
In My Settings -->>My Site Settings.