- Joined
- 10 Dec 11
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Failed to authorize: Do Not Honor
I just got this message twice when I tried to renew subscription.
It happened on 2CheckOut.
My bank introduced security code a month ago or so, and I thought that was the reason subscription hasn't been renewed automatically, but when I tried myself today - I got the mail from RHP about expiration - I got the above mentioned note.
I surfed on the net and found out that 2Checkout had this problem with many customers.
Originally posted by vanderveldeThe best solution is probably to send a feedback to admin.
Failed to authorize: Do Not Honor
I just got this message twice when I tried to renew subscription.
It happened on 2CheckOut.
My bank introduced security code a month ago or so, and I thought that was the reason subscription hasn't been renewed automatically, but when I tried myself today - I got the mail from RHP about expiration - I got the a ...[text shortened]... note.
I surfed on the net and found out that 2Checkout had this problem with many customers.
The link to feedback is at the bottom of the page. Be sure and specify the category as "subscriptions" and that should get you a quicker resolution.
I have responded to @vandervelde regarding this issue.
Unfortunately, if a card is not being authorised, then there is no other option but to use an alternative method of subscribing (PayPal or check/cheque).
2Checkout, our payment processors, can also be contacted directly and explain exactly why a card is not being accepted. Their helpdesk numbers are as follows :
US & Canada: 1.877.294.0273
United Kingdom: +44 (0)808 234 0487
International: 1.614.921.2450
But do keep in mind these guys are trying to prevent fraud, and even thought typically this isn't the type of site that anyone would use a stolen card to use, they have to treat all cases equally - so they can seem over zealous.