1. Account suspended
    Joined
    10 Dec '11
    Moves
    143494
    08 May '14 11:09
    Failed to authorize: Do Not Honor

    I just got this message twice when I tried to renew subscription.

    It happened on 2CheckOut.

    My bank introduced security code a month ago or so, and I thought that was the reason subscription hasn't been renewed automatically, but when I tried myself today - I got the mail from RHP about expiration - I got the above mentioned note.

    I surfed on the net and found out that 2Checkout had this problem with many customers.
  2. Donationmwmiller
    RHP Member No.16
    Joined
    25 Feb '01
    Moves
    57797
    08 May '14 11:40
    Originally posted by vandervelde
    Failed to authorize: Do Not Honor

    I just got this message twice when I tried to renew subscription.

    It happened on 2CheckOut.

    My bank introduced security code a month ago or so, and I thought that was the reason subscription hasn't been renewed automatically, but when I tried myself today - I got the mail from RHP about expiration - I got the a ...[text shortened]... note.

    I surfed on the net and found out that 2Checkout had this problem with many customers.
    The best solution is probably to send a feedback to admin.

    The link to feedback is at the bottom of the page. Be sure and specify the category as "subscriptions" and that should get you a quicker resolution.
  3. SubscriberKewpie
    since 1-Feb-07
    Joined
    20 Jan '09
    Moves
    318014
    09 May '14 04:33
    Also check your subscription page to make sure the card expiry date is still valid.
  4. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    1795
    09 May '14 08:29
    I have responded to @vandervelde regarding this issue.

    Unfortunately, if a card is not being authorised, then there is no other option but to use an alternative method of subscribing (PayPal or check/cheque).

    2Checkout, our payment processors, can also be contacted directly and explain exactly why a card is not being accepted. Their helpdesk numbers are as follows :

    US & Canada: 1.877.294.0273
    United Kingdom: +44 (0)808 234 0487
    International: 1.614.921.2450

    But do keep in mind these guys are trying to prevent fraud, and even thought typically this isn't the type of site that anyone would use a stolen card to use, they have to treat all cases equally - so they can seem over zealous.
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