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unable to cancel a booked vacation

unable to cancel a booked vacation

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Hello, no response from other help service ; anyone know how to cancel a booked vacation ; they are days in the future, I click on them to remove but no luck, I clean out history, cookies, rebooted, updated edge, tried using ipad, tried other pc, tried chrome ; any help would be great, I'm losing vacation days for no good reason ; thanks for any help

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@pkpowers
I just tried it and the program worked fine for me.
I'm using a laptop running win7 and firefox.
I booked a 3-day vacation starting next weekend, and that worked fine. The selected days were highlighted.
I exited 'vacation settings' and went to other pages, then went back into my vacation setting and cancelled by clicking on the first selected date.
A window opened to confirm that I wanted to cancel. I clicked yes, and the 3 selected days were cleared. So, no problem here for me.

If you do not get a resolution, I suggest that you send a feedback report.
The link for that is at the bottom of every page.

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@mwmiller
thanks, I have done that also , tried firefox browser, no luck either

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@mwmiller
You have a vacation icon displayed, so I assume you are already into your selected vacation period. I think to cancel, you will need to click the next day, not the current day. I suspect that once you are into your vacation period, the current date cannot be cancelled. Give that a try. Go in and click on tomorrows' date.

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@mwmiller
thanks have tried all of that with no luck

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Hi @pkpowers

I have modified your vacation booking on your behalf to resolve this right away. Please wait until tomorrow for your status to update. (approx 00:00 UTC )

I will investigate your actual issue with cancelling bookings in the near future.

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@pkpowers

Further to above, if you do need some vacation booking still - but not the length it was before - rebook the time you do need right away.

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@Russ
thank you sir ; a bad series of storms was fixing to hit our location and we thought power may be off for weeks. My mistake in setting up a huge pack of vacations to help me get by on this ; thanks for helping, you were able to remove those vacation days I could not delete, excellent work !

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@mwmiller said
@mwmiller
You have a vacation icon displayed, so I assume you are already into your selected vacation period. I think to cancel, you will need to click the next day, not the current day. I suspect that once you are into your vacation period, the current date cannot be cancelled. Give that a try. Go in and click on tomorrows' date.
This response appears to be incorrect.

I just tried to book a 3 day vacation period, which started today.

I assumed that today, since I was into my first day, I would not be able to cancel this day, but that I could still cancel the remaining booked days by clicking on them.

That did not work for me, and so it appears that what happens is than once you have started your booked vacation dates, you cannot cancel any of that booked vacation period.

Is that correct?
(I do not usually use the vacation option, but I thought I understood how it worked. I was wrong.)

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@mwmiller said
This response appears to be incorrect.

I just tried to book a 3 day vacation period, which started today.

I assumed that today, since I was into my first day, I would not be able to cancel this day, but that I could still cancel the remaining booked days by clicking on them.

That did not work for me, and so it appears that what happens is than once you have started ...[text shortened]...
(I do not usually use the vacation option, but I thought I understood how it worked. I was wrong.)
In the recent past I've booked more days than I've needed and was able to cancel part of the holiday without issues.

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@The-only-Mr-T said
In the recent past I've booked more days than I've needed and was able to cancel part of the holiday without issues.
How did you do it, exactly?
I'm now on my first day and have two remaining.

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@mwmiller said
How did you do it, exactly?
I'm now on my first day and have two remaining.
I'm on my phone now so not sure exactly but I think I just clicked on one of the days then 'cancel vacation' popped up somewhere. Bottom left I think.

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@The-only-Mr-T
I just tried that on my laptop and nothing happened.
3 days are highlighted as booked, but clicking on any of them has no effect.

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@mwmiller said
@The-only-Mr-T
I just tried that on my laptop and nothing happened.
3 days are highlighted as booked, but clicking on any of them has no effect.
Maybe a bug or something? Noticed the other day that the link to the game id wasn't working. I recall it was fairly obvious when I cancelled them.

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@The-only-Mr-T
I think I'll just leave it alone. It isn't a feature that I normally use anyway.

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