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Help Forum

Help Forum

  1. 19 Oct '14 00:18
    I'm not too sure if this is the correct place to request assistance, but I have already sent details of my issue to Subscription feedback without an response so her goes...
    I am unable to re-new my RHP subscription through - my new debit card details are not accepted ("Do not honor". I have had no problems using my new card on other secure sites. Any ideas on my next move? Thanks. SeinfeldFan91
  2. Subscriber Kewpie
    since 1-Feb-07
    19 Oct '14 20:55
    Unfortunately we players can't help with subscription problems. Feedback with "subscription" selection normally gets priority attention, so you should get a response as soon as someone is available.
  3. 20 Oct '14 17:56
    I thought the suggestion to post in the Help forum was a little strange...
    Not a problem, I'll try another card. Russ has been nice enough to renew my subscription for a short while until I get the problem fixed.
  4. Subscriber Kewpie
    since 1-Feb-07
    20 Oct '14 23:25
    I seem to recall that only takes credit cards, but my memory may be wrong.
  5. Subscriber Suzianne
    Misfit Queen
    07 Dec '14 16:44 / 2 edits
    Originally posted by Kewpie
    I seem to recall that only takes credit cards, but my memory may be wrong.
    But most debit cards are backed by Visa or MC and they are accepted anywhere credit cards are. They are virtually identical, at least as far as acceptance goes. They can still be denied if you do not have enough money in the account, or if it's been flagged for some reason. I'd advise this person to contact his bank. If the bank says there's no problem with the card, then sometimes the vendor will flag your card and not accept it if they have a history of trying it and it's rejected too many times, sometimes they just give up on it and say "use another card". has done this to me in the past and I had to wait until another card could be used.