Unable to re-new subscription

Unable to re-new subscription

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SubscriberSeinfeldFan91

Joined
13 Dec 06
Moves
118420
19 Oct 14

I'm not too sure if this is the correct place to request assistance, but I have already sent details of my issue to Subscription feedback without an response so her goes...
I am unable to re-new my RHP subscription through 2checkout.com - my new debit card details are not accepted ("Do not honor"😉. I have had no problems using my new card on other secure sites. Any ideas on my next move? Thanks. SeinfeldFan91

SubscriberKewpie

Australia

Joined
20 Jan 09
Moves
386341
19 Oct 14

Unfortunately we players can't help with subscription problems. Feedback with "subscription" selection normally gets priority attention, so you should get a response as soon as someone is available.

SubscriberSeinfeldFan91

Joined
13 Dec 06
Moves
118420
20 Oct 14

I thought the suggestion to post in the Help forum was a little strange...
Not a problem, I'll try another card. Russ has been nice enough to renew my subscription for a short while until I get the problem fixed. 🙂

SubscriberKewpie

Australia

Joined
20 Jan 09
Moves
386341
20 Oct 14

I seem to recall that 2checkout.com only takes credit cards, but my memory may be wrong.

SubscriberSuzianne
Misfit Queen

Isle of Misfit Toys

Joined
08 Aug 03
Moves
36693
07 Dec 14
2 edits

Originally posted by Kewpie
I seem to recall that 2checkout.com only takes credit cards, but my memory may be wrong.
But most debit cards are backed by Visa or MC and they are accepted anywhere credit cards are. They are virtually identical, at least as far as acceptance goes. They can still be denied if you do not have enough money in the account, or if it's been flagged for some reason. I'd advise this person to contact his bank. If the bank says there's no problem with the card, then sometimes the vendor will flag your card and not accept it if they have a history of trying it and it's rejected too many times, sometimes they just give up on it and say "use another card". 2checkout.com has done this to me in the past and I had to wait until another card could be used.