Red Tool Bar

For some time now, whenever I click on the red toolbar for My Home, My settings... I get a message stating I am forbidden to access these on this browser.

I don't understand. Can someone please help me?

Thanks,
Big Gil

I'm surprised no one has tried to help you with this yet.

I'm no expert, but I'm sure that the next questions an expert would ask would be: What is the name and version of the browser you are using? Do you have an alternative browser that you can try?

If you don't get effective help through this forum, try the "Send Feedback" link at the bottom of the page.

I made a mistake. It says Forbidden. you are denied access on this server, not browser. Sorry. Today, it isn't giving me the message, it just won't let me access them, the dropdown box disappears.

Thanks

Originally posted by Big gil
For some time now, whenever I click on the red toolbar for My Home, My settings... I get a message stating I am forbidden to access these on this browser.

I don't understand. Can someone please help me?

Thanks,
Big Gil

Before sending feedback you may want to try deleting your cookies, as that is a common remedy to many errors on the site. This will clear saved passwords so if you are possibly logged into one of the RHP sister sites it will log you out and hopefully correct the problem.

For Firefox: Hold Ctrl+Shift+Del, select cookies

For Internet Explorer: Select Tools from the menu bar, select Internet Options on the bottom of that list, on the general tab you'll see Browsing History, click delete, then select cookies.

Hope this helps,
Drew

Originally posted by Big gil
I made a mistake. It says Forbidden. you are denied access on this server, not browser. Sorry. Today, it isn't giving me the message, it just won't let me access them, the dropdown box disappears.

Thanks

Still helps to know what browser you use, regardless of the message.

P-

Originally posted by Phlabibit
Still helps to know what browser you use, regardless of the message.

P-

This gets reported from time to time, and I established recently with one person that the problem only occurred with IE. (And not Firefox)

If you can confirm this too, I will take another look what the potential causes are (I cannot duplicate it).

-Russ

Thanks to everyone for the support.
I deleted the temp cookies. No help, sorry.

I use IE and Vista.

The actual message is, "Forbidden You don't have permission to access/mygames/on this server."
That phrase is underlined then in italics it says,"Apache/2.2.3 (Red Hat) Server at www.redhotpawn.com Port 80"

?????
Big Gil

Originally posted by Big gil
Thanks to everyone for the support.
I deleted the temp cookies. No help, sorry.

I use IE and Vista.

The actual message is, "Forbidden You don't have permission to access/mygames/on this server."
That phrase is underlined then in italics it says,"Apache/2.2.3 (Red Hat) Server at www.redhotpawn.com Port 80"

?????
Big Gil

Has it something to do with your fire wall? Only a guess out of the blue...

Originally posted by Big gil
Thanks to everyone for the support.
I deleted the temp cookies. No help, sorry.

I use IE and Vista.

The actual message is, "Forbidden You don't have permission to access/mygames/on this server."
That phrase is underlined then in italics it says,"Apache/2.2.3 (Red Hat) Server at www.redhotpawn.com Port 80"

?????
Big Gil

Under help (in IE) there should be a place telling you what version of IE you have, this may also help. Do you keep it updated?

P-

Originally posted by Big gil
Thanks to everyone for the support.
I deleted the temp cookies. No help, sorry.

I use IE and Vista.

The actual message is, "Forbidden You don't have permission to access/mygames/on this server."
That phrase is underlined then in italics it says,"Apache/2.2.3 (Red Hat) Server at www.redhotpawn.com Port 80"

?????
Big Gil

This type of message normally is produced by the web-server when a request is made for a URL that you're not allowed (not logged in for instance). Now, if the rest of the site works and you don't get the problem in Firefox it could be some addin or plugin that's mangling the URL going to the server. (trailing slashes or their absence can be problematic)
Do you have a yahoo or google toolbar or any other "extra" like a web accelerator of some kind?
Might be worth un-installing such things or disabling them temporarily to see if that gets a fix.

I have IE 7. I didn't know I could update it, but I browsed for awhile and saw no updating options.

The rest of the sight works perfectly, and I can get to alot of things because the little black house on the left works. That's how I get to Forums.

I have no extra toolbars enabled. For the first year, there was never a problem.

thanks,
Big Gil

In my case (Vista/IE7) disabling the McAfee Phishing filter helped...

Originally posted by Big gil
For some time now, whenever I click on the red toolbar for My Home, My settings... I get a message stating I am forbidden to access these on this browser.

I don't understand. Can someone please help me?

Thanks,
Big Gil

Yeah I've got the exact same problem, Can't access anything on the red toolbar-My Home, My settings. New Game, Forums, Community and Help. I'm hoping it's a glich that will sort itself out but it's been a few days now, I've done all the things suggested earlier but no joy

Originally posted by ManualEngine
Yeah I've got the exact same problem, Can't access anything on the red toolbar-My Home, My settings. New Game, Forums, Community and Help. I'm hoping it's a glich that will sort itself out but it's been a few days now, I've done all the things suggested earlier but no joy

Still can't access anything on red toolbar but i've noticed the message says redHAT and not redHOT. Could this be something to do with it ? This is on IE but however it works perfectly ok if I logon to site via my AOL software