missig in action

what happens when both players in a clan match go missing?
one losses on time but the other player does not claim the timeout wins because he seems to have left the site
is there a remedy?

I believe after a while all unclicked skulls are automatically clicked
and the player who lost on time losses the game.

I seem to remember Russ adding some sort of fix for this. I think they auto time out a month after the clock falls..

thanks guys