1. Standard memberjfkjmh
    nice one
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    30 Jan '07 12:48
    New structure of the help section needed.
    Why?
    Too many users don't find the answes to their questions as the forums show! I think this part of the site needs to be especially user friendly.

    FAQ should be closed.
    Why?
    1. Some people don't speak English well and don't know what this means. "I couldn't find it in the help section"
    2. Some peaople speak English too well and look at the FAQ only and miss the rest of the help section. "I couldn't find it in the FAQ"
    3. The FAQ has about 20 topics. It's not easy to read through all of this and if you skim through, you might miss your topic. "I couldn't find it in the FAQ"

    My suggestion:
    Make a few sections of the help forum only and easy to understand:
    Do you have a questions about...
    1. ... the rules of chess?
    2. ... your games?
    3. ... one of the symbols in the menu?
    4. ... your settings?
    5. ... subscribing? (This needs additional information abot alternative paying methods.)
    6. ... Your question does not fit in those 5 categories?

    I think this would make searching much easier.
    If something should be covered by several questions a simple link should do it.
  2. Joined
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    30 Jan '07 18:26
    Originally posted by jfkjmh
    Too many users don't find the answes to their questions as the forums show!
    Which users?

    From what I've read in the 'help forum', most questions are answered and even if they weren't, putting them in a sub-forum wouldn't make them more likely to be answered.

    IMO
  3. Standard memberPhlabibit
    Mystic Meg
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    30 Jan '07 19:371 edit
    Originally posted by jfkjmh
    New structure of the help section needed.
    Why?
    Too many users don't find the answes to their questions as the forums show! I think this part of the site needs to be especially user friendly.

    FAQ should be closed.
    Why?
    1. Some people don't speak English well and don't know what this means. "I couldn't find it in the help section"
    2. Some peaople speak r.
    If something should be covered by several questions a simple link should do it.
    What is really needed is a sticky note at the top saying "read the FAQ".

    Actually, that probably wouldn't help at all.

    P-
  4. Standard memberrhb
    Ginger Scum
    Paranoia
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    30 Jan '07 22:33
    Why not just go the whole hog and implement something like this?

    http://www.creativevirtual.com/solutions-self-service.php
  5. Joined
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    31 Jan '07 10:22
    Originally posted by rhb
    Why not just go the whole hog and implement something like this?

    http://www.creativevirtual.com/solutions-self-service.php
    Worthless in this context.
  6. Standard memberjfkjmh
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    31 Jan '07 23:081 edit
    Originally posted by Dr Strangelove
    Which users?

    From what I've read in the 'help forum', most questions are answered and even if they weren't, putting them in a sub-forum wouldn't make them more likely to be answered.

    IMO
    To me it looks like you have taken my sentence out of context. I was hardly talking about the help FORUM. Instead I suggested a change of the help MENU.
    edit:
    It looks like I used the words help section. By this I meant the help menu. Sorry about the confusion.
  7. Standard memberjfkjmh
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    31 Jan '07 23:12
    Originally posted by Phlabibit
    What is really needed is a sticky note at the top saying "read the FAQ".

    Actually, that probably wouldn't help at all.

    P-
    You are probably right, but one of my points was that some people ask their questins in the help forum, the tournament forum and the clan forum EVEN THOUGH they have read the FAQ.
  8. Standard memberjfkjmh
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    31 Jan '07 23:14
    Originally posted by rhb
    Why not just go the whole hog and implement something like this?

    http://www.creativevirtual.com/solutions-self-service.php
    Sorry, but when I make a serious suggestion in Site Ideas, this kind of humor is lost on me.
  9. Joined
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    31 Jan '07 23:171 edit
    Originally posted by jfkjmh
    To me it looks like you have taken my sentence out of context. I was hardly talking about the help FORUM. Instead I suggested a change of the help MENU.
    Originally posted by jfkjmh
    Too many users don't find the answes to their questions as the forums show!
    Make a few sections of the help forum only and easy to understand



    Sorry, it looked like you were talking about in the forums - still does to me. 😲
  10. Standard memberjfkjmh
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    31 Jan '07 23:21
    Anybody out there who agrees with my suggestions at least partly?
    I guess those people that need a change of the help menu, haven't been here long enough to read the Site Ideas yet.
    So I'm probably speaking for those who are unable to raise their voice still.
  11. Standard memberjfkjmh
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    31 Jan '07 23:331 edit
    Originally posted by jfkjmh
    [My suggestion:
    Make a few sections of the help forum only and easy to understand:
    Do you have a questions about...
    1. ... the rules of chess?
    2. ... your games?
    3. ... one of the symbols in the menu?
    4. ... your settings?
    5. ... subscribing? (This needs additional information abot alternative paying methods.)
    6. ... Your question does not fit in those 5 categories?
    Sorry everybody!

    I meant to suggest this about the HELP MENU and NOT about the HELP FORUM.
    I can't even put it down to my bad Englisch.
  12. Standard memberPhlabibit
    Mystic Meg
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    01 Feb '07 00:27
    Originally posted by jfkjmh
    To me it looks like you have taken my sentence out of context. I was hardly talking about the help FORUM. Instead I suggested a change of the help MENU.
    edit:
    It looks like I used the words help section. By this I meant the help menu. Sorry about the confusion.
    Ah, the help 'drop down' list.

    P-
  13. Standard memberMCA
    TokerSmurf
    Bonnie Scotland
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    01 Feb '07 21:44
    Originally posted by Phlabibit
    Ah, the help 'drop down' list.

    P-
    nope its definately a menu - a 'DHTML pop-up menu' to be specific - a drop downlist is whats is used on the New Game page to choose timeout and timebank 😉
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