Earlier outage results in timeout suspension

We had a few problems last night with the site that resulted in an intermittent service and then a complete failure. We believed the problem was resolved about 3am GMT but then continued until 8:30am GMT undetected.

Timeouts have therefore been suspended for 24 hours.

Apologies, as always, for when this kind of thing happens.

-Russ

Thanks Russ, thought it was my computer with the problem.

This problem clearly was not solved earlier, but we believe the problem has been identified, and we will be monitoring the situation closely for the rest of the day.

The public games page has had a limitation put in place as a result, you may now only search for games, and they are not listed by last move for the entire site.

-Russ

In my sleepy state when I got up in the middle of the night and decided to check on my RHP games, I too saw encountered this v2 message. -- So it's the v2 rockets hitting London again, is it? It's World War II all over again. I thouight we beat those Nazi bums.

Cheers for letting us know Russ - glad it wasn't MY computer 🙂 Keep up the great work

Aidan

when is the suspension up i have some putts that hasn't moved in weeks.

This is NOT cool at all. Timeouts have occured on me in the past, so I therefore timeout anyone that plays me. It is part of this website. Now I have 2 games I can timeout but can't because there suspended. AWFUL! I have one question. What if this person moves during the suspension and now I can't claim the timeout. Is that fair?

Originally posted by AttilaTheHorn
I thouight we beat those Nazi bums.

Thanks, Russ, for your prompt reply in this matter and continued hard work for us. Vince123

Originally posted by griffpusher
This is NOT cool at all. Timeouts have occured on me in the past, so I therefore timeout anyone that plays me. It is part of this website. Now I have 2 games I can timeout but can't because there suspended. AWFUL! I have one question. What if this person moves during the suspension and now I can't claim the timeout. Is that fair?

Originally posted by Nordlys
It's totally unfair, and the idea that you may have to play out the games is horrifying. If I were you, I'd ask to get my money back and leave the site. It's outageous.

any new on the time that timeout can be claimed?

Hi Cameronj here. I was timed out of a game just the other day through no fault of my own as I was unable to access the site due to problems that the site was incurring at that time. I am annoyed and feel the game should be reinstated.

Surely 24 hours have come and gone?

Originally posted by cameronj
Hi Cameronj here. I was timed out of a game just the other day through no fault of my own as I was unable to access the site due to problems that the site was incurring at that time. I am annoyed and feel the game should be reinstated.