How are you today?

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why? do you work in a fish n chip shop?

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It was still in its quotation marks. No disingenuousness intended.

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Talking of "banal", the hyperbolic generalization in this text [above] you've quoted is absurd.

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Whoever talked about "most of them", so the "them" refers to Americans? Someone - you? someone talking to you? - thinks "most" Americans are "really superficial and insincere"? Is this you viewpoint?

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No disingenuousness was intended. People can look for themselves who it was you quoted. Do you agree with the absurd generalization in the text you quoted?

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I suppose if it weren't "only an internal memo", you might have been able to post a link to mention of this "special commendation" if it was on the internet. Oh well.

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I think whoever said this is generalizing to the pont of talking nonsense.

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I think words are more important than ever now. Before Covid, I had a habit of shaking hands and tapping the person's upper arm with my free hand. (Not on a first meeting). It conveyed a friendliness beyond a simple handshake, a human-to-human connection. (Particularly meaningful to a person who perhaps hadn't been outside for a few days due to anxiety). Now, with social distancing and mask-wearing, I have lost this tool from my toolkit. Words are all I have.