Kindle problem

Subscriberbob58
Help 06 Apr '22 19:45
  1. Joined
    04 Apr '09
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    519470
    06 Apr '22 19:45
    Recently several games have started displaying incorrectly on my Kindle. I have to resize the board to get the correct display. Otherwise things are scrambled. Everything works fine on my computer.
  2. SubscriberRuss
    RHP Code Monkey
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    07 Apr '22 09:08
    A software update on the Kindle appears to have broken RHP in the way described Thread 191986. (The screen is not repainting correctly)

    I do have a test device now, and have been checking to see if this issue has been reverted their end with more recent updates - but I suspect now that is unlikely.

    Can you let me know exact device you are using? (And have you been permitted firmware updates to the Kindle?)
  3. Joined
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    07 Apr '22 11:51
    @Russ
    I am using a Kindle "fire". It is very confusing because it seems to be the position on my games list rather than the individual game that causes a problem. For example, when I go to the games waiting list the first 15 or so games will display correctly but that the next 3 will be scrambled. When I finish one of those first games, the games that are scrambled simply moves down one spot. Also, when I use two fingers to resize the display (I am using "mini" board) if I do it just right the board appears correctly.

    This just started happening in the last Month and I don't recall accepting any updates.

    Thanks for the help,

    Bob Mathews
  4. SubscriberSuzianne
    Misfit Queen
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    13 Apr '22 13:431 edit
    @russ said
    A software update on the Kindle appears to have broken RHP in the way described Thread 191986. (The screen is not repainting correctly)

    I do have a test device now, and have been checking to see if this issue has been reverted their end with more recent updates - but I suspect now that is unlikely.

    Can you let me know exact device you are using? (And have you been permitted firmware updates to the Kindle?)
    I have not seen any firmware updates from Amazon for my Fire ever. I have like 3 of them, and none of them has ever had a firmware update, only software updates.

    My exact device model is a "Fire HD 10 (9th generation)".

    Also, I am using "Fire OS 7.3.2.2"
    Installed February 23, 2022, 8:41 AM.

    Oooooh, I see I have 6 system component updates.
    I'll get those updates now and post back here after.
  5. SubscriberSuzianne
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    13 Apr '22 13:56
    Nope, after installing those 6 updates and a hard reboot, the screen redraw problem persists.

    I may have to contact Amazon directly over this.
  6. SubscriberRuss
    RHP Code Monkey
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    18 Apr '22 11:123 edits
    I have isolated the cause of this - the Fire appears to have decided it no longer likes SVG graphics. ("Scalable Vector Graphics".)

    edit : The Silk (Amazon's browser) developer's guide states full SVG support. 🤷‍♂️
  7. SubscriberSuzianne
    Misfit Queen
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    19 Apr '22 16:58
    @russ said
    I have isolated the cause of this - the Fire appears to have decided it no longer likes SVG graphics. ("Scalable Vector Graphics".)

    edit : The Silk (Amazon's browser) developer's guide states full SVG support. 🤷‍♂️
    I also found out that the problem resides in the Silk browser.

    I managed to find another browser (something called "My chromium" available for free in the Amazon app store for the Fire) and surfing RHP with this browser shows no screen-painting error.

    This tells me the problem is the Silk browser.

    Nice to hear you've narrowed it down to the Silk's problem with SVG. I'll mention this when I contact Amazon. No promises they'll listen.
  8. SubscriberRuss
    RHP Code Monkey
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    20 Apr '22 14:01
    @suzianne said
    This tells me the problem is the Silk browser.
    Sorry, I wasn't specific about this - I was assuming the use of the default browser. (Silk). I suspect most Fire users do not install an alternative.
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