It occured to me that many new members to the site may have a language difficulty when communicating with their volunteer "greeter". I know I get games with newbies who do not communicate at all. We usually are expecting a new member to have some questions. So I then wonder if they just do not understand my language, or if they do not understand how to send messages back and forth within the game. One of the first things I do is explain how to send messages with their move.
If a new member can only communicate in italian, it would be good to offer them an option to have a greeter game with someone who can communicate in that language. I know once the 'greeter' game is over they're on their own, but even then they will know at least one person who they can still communicate with at any time if they have more questions.
It would require each greeter to update their 'greeter settings' to include whatever languages they are comfortable with, and would require modifications to the program to be able to find a match for a specific language request, but it's something to consider at any rate.
So, it's just an idea, and I thought it was worth mentioning in this forum.