Five of the 10 most recently-started threads in the Help Forum are people who have paid (or repaid) their subscription and haven't yet received acknowledgement.
Putting aside the fact that people apparently can't see all the existing threads, it's left to the same few regulars to restate the "send feedback" routine.
Please could we have the subscription routine fixed up so that they are (1) given a time, say 3 working days, clearly stated on the page where you fill in the payment details (2) told how to contact admin if it doesn't happen (3) actually activated within the time stated?
Originally posted by Russ The process is automated, but if the user fails to complete the process to the very end (and exits after payment), the order will not be assigned to the account.
Just at that final step "Finalise your order", I get a security message:
(paraphrased) Although the page is encrypted, the info you have entered is to be sent over
an unencrypted connection.
Are you sure?
In short, I'm not surprised that users do not complete the process.