1. SubscriberKewpieonline
    since 1-Feb-07
    Joined
    20 Jan '09
    Moves
    317140
    04 Dec '12 06:45
    Five of the 10 most recently-started threads in the Help Forum are people who have paid (or repaid) their subscription and haven't yet received acknowledgement.

    Putting aside the fact that people apparently can't see all the existing threads, it's left to the same few regulars to restate the "send feedback" routine.

    Please could we have the subscription routine fixed up so that they are (1) given a time, say 3 working days, clearly stated on the page where you fill in the payment details (2) told how to contact admin if it doesn't happen (3) actually activated within the time stated?
  2. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    1795
    04 Dec '12 10:17
    Originally posted by Kewpie
    Five of the 10 most recently-started threads in the Help Forum are people who have paid (or repaid) their subscription and haven't yet received acknowledgement.

    Putting aside the fact that people apparently can't see all the existing threads, it's left to the same few regulars to restate the "send feedback" routine.

    Please could we have the subscription ...[text shortened]... d how to contact admin if it doesn't happen (3) actually activated within the time stated?
    The process is automated, but if the user fails to complete the process to the very end (and exits after payment), the order will not be assigned to the account.

    This does need to be improved, of course, and most get picked up in feedback when this happens.

    The sudden spike of issues was caused by a recent subs audit and the subsequent renewals that took place.
  3. SubscriberKewpieonline
    since 1-Feb-07
    Joined
    20 Jan '09
    Moves
    317140
    04 Dec '12 10:37
    Thanks Russ. Hopefully things will settle down soon.
  4. SubscriberVery Rusty
    Treat Everyone Equal
    Halifax, Nova Scotia
    Joined
    04 Oct '06
    Moves
    414483
    28 Dec '12 04:43
    Just about time for my Special yearly suggestion.

    Stay Tuned!!!
  5. Standard memberHand of Hecate
    Merciless Vagabond
    Deep in it.
    Joined
    08 Feb '05
    Moves
    14616
    29 Dec '12 02:27
    Originally posted by Very Rusty
    Just about time for my Special yearly suggestion.

    Stay Tuned!!!
    I'm sure that Russ will agree when I say that you can stick your suggestion up your bum. FACT!
  6. Standard memberRevRSleeker
    CerebrallyChallenged
    Lyme BayChesil Beach
    Joined
    09 Dec '06
    Moves
    17848
    29 Dec '12 03:31
    Originally posted by Very Rusty
    Just about time for my Special yearly suggestion.

    Stay Tuned!!!
    Perhaps this 'Special Yearly Suggestion' is more suited, and more importantly they'd be alongside my own 'worthy' suggestions, in the 'S(h)ite Ideas for New Year' thread !
  7. SubscriberVery Rusty
    Treat Everyone Equal
    Halifax, Nova Scotia
    Joined
    04 Oct '06
    Moves
    414483
    01 Jan '13 00:114 edits
    Originally posted by Hand of Hecate
    I'm sure that Russ will agree when I say that you can stick your suggestion up your bum. FACT!
    I'm sure Russ would agree when I say, he'd rather have all you non-sub-scum become paying subscribers! FACT 😛

    It doesn't pay to throw rocks when you live in a glass house, silly!

    I don't think any non-subs should be able to post in the forums. It would really keep out the riff-raff! Other sites don't let non-subs post in the forum (s)!

    Consider yourself fortunate so far! 😉
  8. SubscriberKewpieonline
    since 1-Feb-07
    Joined
    20 Jan '09
    Moves
    317140
    01 Jan '13 06:23
    Judging by the content of these forums, most of the riff-raff have paid to be here ...
  9. SubscriberVery Rusty
    Treat Everyone Equal
    Halifax, Nova Scotia
    Joined
    04 Oct '06
    Moves
    414483
    01 Jan '13 17:38
    Originally posted by Kewpie
    Judging by the content of these forums, most of the riff-raff have paid to be here ...
    Are you now adding your self the to list of riff raff here?
  10. Joined
    07 Jun '05
    Moves
    5301
    13 Jan '13 13:23
    Originally posted by Russ
    The process is automated, but if the user fails to complete the process to the very end (and exits after payment), the order will not be assigned to the account.
    Hi Russ,
    Just at that final step "Finalise your order", I get a security message:
    (paraphrased) Although the page is encrypted, the info you have entered is to be sent over
    an unencrypted connection.
    Are you sure?

    In short, I'm not surprised that users do not complete the process.
    Cheers,
    Gezza
Back to Top