Originally posted by spruce112358Ah yes, I've heard about these businesses in Fairy Tale Land.
Sometimes businesses have the brilliant idea to make things more complicated. Those business get hosed the minute a competitor discovers that 'simple' is actually what customers want -- and steals half their market share.
The question you are really asking is, why do businesses have to continually re-learn the lesson that what matters is their customers?
Originally posted by sh76If it was indeed against Spanish law then the judge was right in doing so. It is desirable to have laws intended to improve transparency but I cannot judge about the specific Spanish case.
Okay, for all this talk about how transparent (or lack thereof) Ryanair's fees are, allow me to steer the thread back on target a bit.
Does anyone wish to defend the concept of the court stepping in to prevent this fee from being charged?
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Originally posted by sh76In principle I have no problem with Ryanair charging that fee, but they need to make this very explicit (and especially so because this deviates from standard procedure in air travel). This is why the talk about transparency began.
Okay, for all this talk about how transparent (or lack thereof) Ryanair's fees are, allow me to steer the thread back on target a bit.
Does anyone wish to defend the concept of the court stepping in to prevent this fee from being charged?
Do you think it's clear that this would be required of an online booking if on the column "Booked on www.ryanair.com" and the line "Airport Boarding Card Re-issue Penalty" it says "n/a"?
If there is a re-issue penalty then the amount should be there.
Originally posted by PalynkaThe language Spruce quoted seems to make the fee pretty clear. In any case, this judge's decision was apparently not about disclosure of the fee but about prohibition against charging the fee itself.
In principle I have no problem with Ryanair charging that fee, but they need to make this very explicit (and especially so because this deviates from standard procedure in air travel). This is why the talk about transparency began.
Do you think it's clear that this would be required of an online booking if on the column "Booked on www.ryanair.com" and the ...[text shortened]... enalty" it says "n/a"?
If there is a re-issue penalty then the amount should be there.
Originally posted by sh76if customers are 'technologically inept, lazy or forgetful' in not printing their boarding passes, what does that make RyanAir?
http://www.cnn.com/2011/TRAVEL/01/19/ryanair.boarding.fee.judge/
[quote]A judge in Barcelona, Spain, ruled that the carrier's 40 euro (about $54) boarding card reissue fee is illegal. Passengers must pay it if they arrive for their flight without a pre-printed boarding pass.
"I declare abusive and, therefore, null, the clause in the contract by which Ryan ...[text shortened]... o start dictating price rules to competitive private sector companies in a vacuum.