Originally posted by giantrobotI had to call some poor woman a moron yesterday. I kinda feel bad but it felt sooooo good.
I can relate. Got in a shouting match with the manager at National City today.
The story:
Some creditors called me on behalf of Bell Canada looking for money I didn't actually owe them for a service I cancelled well over a year ago. No one tried reaching me for over a year while the service ran at my old apartment. But when the creditors get a hold of the file, they get a hold of me in no time.
So a month ago I get the first call telling me I owe them $700.00 in unpaid bills. I politely tell them they're crazy then head out to remedy this. Sure enough, after speaking with an endless amount of automatons who have no idea what they're doing, I get an able person who finds out the problem and has Bell credit me for $640 of that balance and I immediately pay the remaining $60 to clear the debt. I immediately ask for a letter of confirmation that my account has indeed been cleared and that my credit record will not be affected by this error.
A month passes, no letter.
Yesterday, I get another call. The creditors again, looking for the remaining $640. I freak out slightly, hang up, and again seek out to find what went wrong. Sure enough, they see my payment and the credit, it just hasn't been forwarded and cleared by the accounts dept. (Suuuure, pal!). I tell him I'll stay on the line while he fixes EVERYTHING. The operator fixes it (again) and tells me that he has asked the credit dept. to cease and desist with call and that I will receive a confirmation of a cleared account plus a letter of apology. I thank him and hang up.
An hour later, another phone call. This time another woman (at this point, I've spoken to 8 different Bell Canada employees in a month's time) from accounts receivable looking to collect thirteen dollars that I still owe them after the crediting. This time I absolutely freak out.
"Are you stupid or something? Do you realize that I've been dealing with this for a month, getting transferred from schmuck to schmuck because no one knows what the hell they're doing? Do you think I enjoy this? Do you think after wasting all this time to get this settled that I would purposely short change you $13??? Have you ever stopped to consider that this is yet another error on your end? Does your company have any common sense?"
"I am sorry sir but that's what it says.."
"I realize that's what it says. It's wrong. You people are morons. Too many cooks in the goddamn kitchen. Sort it out and don't ever call me again."
"I'm sorry, sir. I will have this fixed."
"Good bye."
"Good bye, sir, and thank you for choosing Bell Canada."
"I DIDN'T CHOOSE BELL CANADA, YOU MORON. I HATE YOUR COMPANY. WERE YOU EVEN LISTENING??"
"Sorry sir."
/Click
14 Jun 07
Originally posted by darvlayAwesome!, Can't wait till you get the bill for $13 again with interest and default fees added, plus if it was me I would have added you to all of the marketing campaigns for the next century. My customers love me.
I had to call some poor woman a moron yesterday. I kinda feel bad but it felt sooooo good.
The story:
Some creditors called me on behalf of Bell Canada looking for money I didn't actually owe them for a service I cancelled well over a year ago. No one tried reaching me for over a year while the service ran at my old apartment. But when the credi ...[text shortened]... UR COMPANY. WERE YOU EVEN LISTENING??"
"Sorry sir."
/Click
14 Jun 07
Originally posted by darvlayAt least they didn't send you one of these:
I had to call some poor woman a moron yesterday. I kinda feel bad but it felt sooooo good.
The story:
Some creditors called me on behalf of Bell Canada looking for money I didn't actually owe them for a service I cancelled well over a year ago. No one tried reaching me for over a year while the service ran at my old apartment. But when the credi ...[text shortened]... UR COMPANY. WERE YOU EVEN LISTENING??"
"Sorry sir."
/Click
http://www.snopes.com/business/consumer/bastard.asp