Site connectivity problems

Site connectivity problems

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RHP Code Monkey

RHP HQ

Joined
21 Feb 01
Moves
2424
03 Dec 07

If you are experiencing problems accessing the site (particularly if you see the 'ERROR V2 RHP' error) please post here with the date and approximate time and how many times you needed to refresh before you could access the site.

Thanks,

-Russ

Daniel

Bucharest

Joined
30 Dec 04
Moves
236492
03 Dec 07

Hi Russ, I had this error just once, but I want to address the issue of slow site when moving (the website simply doesn't work anymore) - not at every move, but ennoying often..
Best regards,
Daniel

RHP Code Monkey

RHP HQ

Joined
21 Feb 01
Moves
2424
03 Dec 07
1 edit

Thanks,

When reporting the error, it is really important that we know the time and your time zone (or in GMT, if you want to save us some work).


-Russ

t

Joined
13 Oct 05
Moves
12505
03 Dec 07

It happened to me on Sunday a few times but has been ok so far today.

RHP Code Monkey

RHP HQ

Joined
21 Feb 01
Moves
2424
03 Dec 07
2 edits

We just noticed this happened again a few minutes ago (16:20), so no need to report this instance.

Treat Everyone Equal

Halifax, Nova Scotia

Joined
04 Oct 06
Moves
600831
03 Dec 07
1 edit

Monday Dec.03/07.... I was booted of the site again at about 12:15p.m. (AST), took me about 10 minutes to get back on.

P

Joined
06 Sep 07
Moves
11442
03 Dec 07

just happened again for approx 3 mins 16.45-16.48 GMT

a

THORNINYOURSIDE

Joined
04 Sep 04
Moves
245624
03 Dec 07

Originally posted by Pigface1
just happened again for approx 3 mins 16.45-16.48 GMT
Ditto

I
King of slow

Joined
12 Oct 06
Moves
14424
03 Dec 07
1 edit

Happened to me a bit later...around 16:45. Thought it was happening again when I made this post but the page finally loaded after around 30-45 seconds. Usually, when I see a delay like that it means I'm going to see the error.

P

Joined
06 Sep 07
Moves
11442
03 Dec 07
1 edit

and again 1454-now, it is getting much more frequent now,... firefox user btw if that may help at all.

It may be worth mentioning that often in the past month it could take up to a couple of minutes for the forums to load, but i didnt get the error message as well, the two may now possibly be linked.

r
Ginger Scum

Paranoia

Joined
23 Sep 03
Moves
15902
03 Dec 07

5.24pm here in Coventry, couldn't get on for about 10 minutes.

RHP Code Monkey

RHP HQ

Joined
21 Feb 01
Moves
2424
03 Dec 07
4 edits

The problem has been identified.

There has been an on/off outage for the last hour, but we should be on top of this now.

- A fault has been identified, and has now been patched.
- As a preventative measure, the 'view all games in inbox' option has been disabled.

We will now be monitoring closely for the rest of the evening.

-Russ

No need to report any problems that occurred before this post. Thanks.

M
Not the dead

Porto, Portugal

Joined
28 Mar 06
Moves
11360
03 Dec 07

Had that error a while ago... I guess it was around 17h30 GMT but it's working now.

Joined
23 Jul 06
Moves
29362
03 Dec 07

Happening all the time with me since the 2/12/2007.

r

Joined
18 May 05
Moves
38549
03 Dec 07

This is still happening Russ, particularly when trying to access the Private Forums.

Any time scale to when it will be sorted?