Server Outage

Chris

Site Admin

Announcements

30 Jan 08 02:52

Chris

Site Admin

Wimbledon

Joined: 21 Feb 01
Moves: 26280

30 Jan 08 02:52

3 edits

Firstly - our sincere apologies for the extended outage over the last several hours. A 48 hour move-timeout suspension is currently in place.

We have experienced data corruption in the database used to store the move histories of RHP games. Although no other area of the site is affected, the net result is that all moves made in games since Monday January 28th at 20:15 GMT have not been correctly recorded. The latest game state of all games however is still correct.

The issue is now fixed with regards to moves made from this point forward but those games affected by the data loss have not yet had their move histories corrected.

We will be considering how best to address this issue with regards to correcting the data and Russ will be online shortly with a more detailed update.

Again, our sincere apologies for this disruption in the service.

-Chris

inwerds

Joined: 03 Mar 05
Moves: 22288

30 Jan 08 02:54

1 edit

In the 3 years that i have been playing on RHP this is the first extended outage that you guys have had (that i've noticed). Many thanks for a great site and for all of your work!

MaxWax

At Diamond Joe's

Joined: 28 Oct 05
Moves: 13868

30 Jan 08 02:58

1 edit

Good work on getting it back up guys.
Thanks for all ya do!

cubitus

100$ de l'heure.

Joined: 30 Dec 06
Moves: 136591

30 Jan 08 02:58

A big big big thank you guys for the work you're doing everyday! It's very appreciated by everybody here! 🙂

~~erice1~~

Joined: 01 Sep 07
Moves: 21284

30 Jan 08 02:59

You guys do a great job! A db corruption can happen and you shouldn't stress over it too much.

epic0002

Black Mark

walking to and fro

Joined: 02 Aug 05
Moves: 39001

30 Jan 08 03:04

Originally posted by Chris
[b]Firstly - our sincere apologies for the extended outage over the last several hours. A 48 hour move-timeout suspension is currently in place.

We have experienced data corruption in the database used to store the move histories of RHP games. Although no other area of the site is affected,...

Your Mods are corrupted still😞

~~erice1~~

Joined: 01 Sep 07
Moves: 21284

30 Jan 08 03:12

Originally posted by epic0002
Your Mods are corrupted still😞

They said in the announcement that they didn't recover the lost data (at least yet). The site is up and now collecting. We're good to go.

Iron Monkey

Primal Primate

holiest of holies

Joined: 05 Nov 07
Moves: 6631

30 Jan 08 03:37

thanks for all the hard work to get the site back up and running, guys.

Ichibanov

King of slow

Joined: 12 Oct 06
Moves: 14424

30 Jan 08 03:39

Not to sound ingrateful, but adding 24 hours (or some such value) onto the clock for each game would be a whole lot more useful than a 48-hour timeout suspension. I won't timeout by tomorrow, but I will be giving up precious timebank.

If that's not technically feasible, I understand. Just thought I'd throw the idea out there. If nothing else, maybe something to be considered next time.

PsychoPawn

Joined: 06 May 05
Moves: 9174

30 Jan 08 04:12

Originally posted by Ichibanov
Not to sound ingrateful, but adding 24 hours (or some such value) onto the clock for each game would be a whole lot more useful than a 48-hour timeout suspension. I won't timeout by tomorrow, but I will be giving up precious timebank.

If that's not technically feasible, I understand. Just thought I'd throw the idea out there. If nothing else, maybe something to be considered next time.

I actually agree with this, although I have no games into timebank due to this outage.

That being said, thanks for communicating the situation on the site while it was unavailable.

Thanks also for the hard work. I didn't quite realize how much I enjoyed the site until it was taken away for a while 🙂

jyetsko

Mr. Gulfstream

Joined: 22 Jul 07
Moves: 10538

30 Jan 08 04:15

Good action on getting it fixed fellas!

coquette

Already mated

Omaha, Nebraska, USA

Joined: 04 Jul 06
Moves: 1142018

30 Jan 08 05:31

Great work, great site. Good going with getting us back up and running.

I agree with adding 24 hours to everyone's games because of the timebanks continuing to deplete. It's not a problem for me, but I think it will be for those on the edge of running out. Just a suggestion.

FabianFnas