Announcements
27 Apr 06
We have been catching up on some accounts with subscriptions that have expired, running back a number of years. If your star has just vanished, this has probably affected you. Once again, apologies for the lack of notice, but in all cases emails were sent at the time the subscription was about to expire.
-Russ
Originally posted by RussSilence. silence and silence.
We have been catching up on some accounts with subscriptions that have expired, running back a number of years. If your star has just vanished, this has probably affected you. Once again, apologies for the lack of notice, but in all cases emails were sent at the time the subscription was about to expire.
-Russ
Originally posted by RussI didn't get any email till after the event... ah... emails that would be going to my account full of RHP notices that I never read.
We have been catching up on some accounts with subscriptions that have expired, running back a number of years. If your star has just vanished, this has probably affected you. Once again, apologies for the lack of notice, but in all cases emails were sent at the time the subscription was about to expire.
-Russ
No problems, quite happy to pay and back date the start date.
Do I just push the subscribe button again?
Regards,
Df
Originally posted by DeepThoughtThis is the case. And yours should continue to do so. But if you do get an email saying the billing failed, please update your details ASAP afterwards. (If you do want to renew, that is)
I was under the impression that my subscription would automatically be renewed when it ran out, which seems to be what happenned. Is this still/was it ever the case?
-Russ
Originally posted by Frank BurnsFrank,
No e-mail here either, and I noticed the price seems to have increased. Is this correct? Oddly enough my account could not have been expired by more than a few days. Will we now have to pay the increased fee?
I just took a look at your case, and I can see that an email was sent last month. (I even have a copy of it myself - I am cc'ed on it.). BUT, I can also see that the email address used for the subscription differs to the one you use on RHP. I can only assume you have changed email accounts over time.
-Russ
Originally posted by RussYet my star remains. Like waiting for the shoe to drop.
We have been catching up on some accounts with subscriptions that have expired, running back a number of years. If your star has just vanished, this has probably affected you. Once again, apologies for the lack of notice, but in all cases emails were sent at the time the subscription was about to expire.
-Russ
Originally posted by RussWhich does not answer the question for the reduced fee.
Frank,
I just took a look at your case, and I can see that an email was sent last month. (I even have a copy of it myself - I am cc'ed on it.). BUT, I can also see that the email address used for the subscription differs to the one you use on RHP. I can only assume you have changed email accounts over time.
-Russ
th
Originally posted by CrocAgain, I have a copy of the email send to you you which was cc'ed to me. (I can send you a copy if you wish) So this did happen, it is just a matter of did you collect it. (change of email address, etc)
I have always had mine renewed automatically if it hasnt i havent been informed by e-mail (if going back many years i would have changed e-mail). I want to continue at my rate i started on several years ago. Let me know what i need to do ?
-Russ