15 Aug 07
Just wondering if anyone has had good or bad experience there.
We placed an online order with them last Thursday. It said "in stock usually ships in 24 hrs". I got the order conf email, but not a shipment conf email.
So Saturday I call customer service. They said they were a little behind, but item was in stock, and it would ship Sunday.
Monday I was told it would ship Tuesday.
Tuesday I was told it would ship Wednesday.
It is Wednesday and still no word it has shipped. There customer service recording claims that orders placed by 3:00PM usually ship same day.
15 Aug 07
Originally posted by RookRAKThanks,wont be using them !!!
Just wondering if anyone has had good or bad experience there.
We placed an online order with them last Thursday. It said "in stock usually ships in 24 hrs". I got the order conf email, but not a shipment conf email.
So Saturday I call customer service. They said they were a little behind, but item was in stock, and it would ship Sunday.
Monday I wa ...[text shortened]... d. There customer service recording claims that orders placed by 3:00PM usually ship same day.
15 Aug 07
Originally posted by RookRAKI bought a couple guitars from samash and had great experience with them, everything shipped as it said it would, but then again, that was a good...3-4 years ago. maybe things changed?
Just wondering if anyone has had good or bad experience there.
We placed an online order with them last Thursday. It said "in stock usually ships in 24 hrs". I got the order conf email, but not a shipment conf email.
So Saturday I call customer service. They said they were a little behind, but item was in stock, and it would ship Sunday.
Monday I wa ...[text shortened]... d. There customer service recording claims that orders placed by 3:00PM usually ship same day.
15 Aug 07
Originally posted by RookRAKNext time (if there is a next time🙂 get a tracking number, that way you can tell if it actually left the warehouse and then its on UPS or Fedex or whoever is shipping. I never got anything online from them, just over the counter, cables, I/O boxes, strings, but nothing online. Your experience may just be a fluke. Don.
I'm hoping this is just an isolated incident, and that I don't have to call customer service yet again.
15 Aug 07
Originally posted by sonhouseI have been trying to get the tracking number, but you don't get one of those until it actually ships. I really hope they come through with this, or I will have a very annoyed teenager in my house.
Next time (if there is a next time🙂 get a tracking number, that way you can tell if it actually left the warehouse and then its on UPS or Fedex or whoever is shipping. I never got anything online from them, just over the counter, cables, I/O boxes, strings, but nothing online. Your experience may just be a fluke. Don.
16 Aug 07
Originally posted by RookRAKIt's now Thursday, still no shipment. I am not happy. 😠
Just wondering if anyone has had good or bad experience there.
We placed an online order with them last Thursday. It said "in stock usually ships in 24 hrs". I got the order conf email, but not a shipment conf email.
So Saturday I call customer service. They said they were a little behind, but item was in stock, and it would ship Sunday.
Monday I wa ...[text shortened]... d. There customer service recording claims that orders placed by 3:00PM usually ship same day.
17 Aug 07
Originally posted by RookRAKSounds like it's time to go past a recorded message and get someone in shipping. They may have lost the order. Have you checked your visa or whatever card you used to see if the money has been taken out for the order? If so, you can dispute the charge with the credit card company and get your money back.
It's now Thursday, still no shipment. I am not happy. 😠
